Listening songs
Revathi Naidu
Support Engineer
Bengaluru,KA
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Reliable employee seeking Support Engineer position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Support Engineer
Concentrix Pvt Limited
Banglore , Karnataka
02.2020 - Current
- Broke down and evaluated user problems, personal expertise and probing questions.
- Performed root cause analysis and general troubleshooting. Troubleshoot on the real time scenarios and handle the business critical situations.
- Provided Exchange support to Administrator users
- Delivered professional personal and attitude when dealing with unhappy or irate individuals.
- Making sure the incident is getting resolved with SLA.
- In this role, duties will include assisting customer with application installation, resolving queries via our desktop support solutions and escalating serious issues to the software development team. To ensure success as a support engineer, you should exhibit extensive experience on providing IIT support To customers in a fast paced setting.
- Taking ownership of customer issues reported and seeing through to resolution. Researching diagnosing, troubleshooting and identifying solutions to resolve system issues following standard procedures for proper escalation od unresolved issues to the appropriate internal teams
Technical Support Executive
White Sign System Private Limited
NAVI Mumbai , Maharashtra
01.2018 - 04.2020
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Education
Bachelor Of Management Studies -
Tilak College of Science And Commerce
Juinagar Navi Mumbai 01.2013 - 12.2016
Skills
Technical Support
Interests
Blogging
Travelling
Timeline
Support Engineer
Concentrix Pvt Limited
02.2020 - Current
Technical Support Executive
White Sign System Private Limited
01.2018 - 04.2020
Bachelor Of Management Studies -
Tilak College of Science And Commerce
01.2013 - 12.2016
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