Revathy N
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and and team oriented. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
DATA ANALYST
QAIS Consulting India Pvt. Ltd (C/O Ford India Pvt. Ltd.)
Chennai
10.2014 - Current
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed Marketing department’s manual processes by VBA / SQL coding to speed up processes and maximize accuracy.
- Handled multiple markets like Australia, New Zealand, Philippines, Thailand, Vietnam and South Africa.
- Prepare the data to Ford customers through EDM, SMS, Call and Social media platforms to build brand loyalty or drive sales.
- Leveraged SQL queries to extract, transform and load data into databases.
- Optimized existing database structures for better performance on analytics tasks.
- Performed quality assurance testing on newly developed rules on SAP system.
- Generated customized reports using Microsoft Excel Access and BOE (Goals) applications.
- Created reports using SQL queries and Excel spreadsheets.
- Prepared KPI reports using adobe tools by components like Segments, Calculated Metrics and tracking counts.
- Ad-hoc campaigns and reports prepared for multiple markets as per client requirement.
Process Associate
Tata Consultancy Services
Chennai
01.2012 - 05.2014
- Worked in a Telecom Domain for an Australian based provider.
- Handled customers effectively by providing appropriate services as per their request.
- Managed Back- end- Process through Systemic application tools for activation as per the client procedure.
- Handled PSTN, Broadband (ADSL and Cable) and Pay TV services to overall Australia regions as per customer requirement.
- Co-ordinate with Team Lead and provided the trainings to the trainees.
- Handled Customer escalation and ensure timely closure.
Education
B.Com - Accounting and Commerce
Shri Shankarlal Sundarbai Shasun Jain College
Chennai, India01.2010
Senior Secondary - Accounting and Business Maths
Savitri Ammal Oriental Hr. Sec. School
Chennai, India01.2007
Skills
- Campaign Management
- Data Validation
- MS Access and Excel
- VBA and SQL
- Database Management
- Excel Dashboard
Languages
- Tamil, Native, First Language
- English, Upper Intermediate
Personal profile:
Date of Birth: 11 August 1990
Gender : Female
Marital Status : Single
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
DATA ANALYST
QAIS Consulting India Pvt. Ltd (C/O Ford India Pvt. Ltd.)
10.2014 - Current
Process Associate
Tata Consultancy Services
01.2012 - 05.2014
B.Com - Accounting and Commerce
Shri Shankarlal Sundarbai Shasun Jain College
Senior Secondary - Accounting and Business Maths
Savitri Ammal Oriental Hr. Sec. School
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