Summary
Overview
Work History
Education
Skills
Websites
Certification
LINKED-IN
Languages
Affiliations
Timeline
Generic

REWATI RAMAN

Lucknow

Summary

DevOps Support Engineer with extensive experience in managing cloud infrastructure on AWS, Azure, and GCP, ensuring 99.99% uptime. Proficient in technical troubleshooting and project management, with a track record of leading successful server migration projects and team training programs. Demonstrated ability to enhance operational efficiency and drive strategic growth through effective collaboration and problem-solving.

Overview

13
13
years of professional experience
1
1
Certification

Work History

DevOps Support Engineer

OYO Hotels & Homes
Gurugram, Haryana
08.2020 - Current
  • Maintained 20+ Azure, AWS, and GCP cloud infrastructure components, achieving 99.99% uptime.
  • Collaborating with developers to ensure smooth code deployments, and address any issues that arise.
  • Executed on-premises server migration to improve operational efficiency based on engineering requirements.
  • Ability to effectively communicate with technical and non-technical stakeholders.
  • Creating and maintaining documentation for systems, processes, and procedures.
  • Server migration of on-premises VMs, such as Linux and Windows.

Tech Support Lead Engineer

OYO Hotels & Homes
Gurugram, Haryana
11.2017 - 12.2019
  • Coordinated with on-call engineers to resolve high-priority technical issues.
  • Trained new staff on troubleshooting procedures and systems.
  • Collaborated with cross-functional teams to improve service processes.
  • Prioritized workflow to enhance operational efficiency.

Central Micro Market Associate

OYO Hotels & Homes
Gurgaon
06.2015 - 07.2017
  • Identified and targeted new growth opportunities, increasing market share significantly.
  • Actively resolved customer concerns, boosting retention rates and reducing lost business.
  • Analyzed consumer data to create targeted marketing strategies, boosting conversion rates.

Real Estate Agent

Shine Pvt Ltd
Lucknow
06.2014 - 05.2015
  • Doing sales of plots and houses, working on a commission basis with Shine Real Estate Company

Marhaba Service Agent

Dubai Visa & Marhaba Services| IGI Airport
New Delhi
10.2013 - 04.2014
  • Provided meet-and-assist services to facilitate form completion, enhancing customer efficiency.
  • Delivered friendly customer service while assisting with emigration formalities and collecting feedback.
  • Managed customer relations to optimize retention and loyalty initiatives.

Guest Service Representative

Radisson Hotel
Agra
03.2012 - 09.2013
  • Streamlined guest arrivals and departures to ensure positive experiences, and enhanced front desk efficiency in managing check-ins and check-outs.
  • Utilized housekeeping skills to maintain cleanliness and comfort. Assisted in meal preparation as a side chef in the food and beverage department.

Education

Devops & Cloud Engineer - Technology Education

SCALER ACADEMY
Online
04-2024

Bachelor of Computer Applications - BCA

Jodhpur National University
Jodhpur
06.2017

Deploma in Aviation, Hospitality And Travel - Aviation

FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
Lucknow
03-2012

Intermediate - PCB

Career Convent Collage
Lucknow, UP
03-2011

High School - PCM

Career Convent Collage
Lucknow, UP, India
03-2009

Skills

  • Backup and recovery server and database
  • Server maintenance and migration
  • Cloud infrastructure: AWS, Azure, Google Cloud Console
  • Technical troubleshooting
  • Project management
  • Systems and cost optimization
  • Application support: Meta, GSC, GA4, Instapage, GoDaddy, Akamai, CSC, GPC, Microsoft Defender, GitHub, Jira, Bitbucket
  • Time management abilities
  • Remote support
  • Problem-solving abilities

Certification

  • Ethical hacking certificate, certified by Programming Hub
  • Basic Cryptography Certification, certified by Programming Hub
  • Google Analytics for Beginners, certified by Google
  • Introduction to Data Studio, certified by Google
  • WordPress, certified by Coursera

LINKED-IN

https://www.linkedin.com/in/rewati-raman-90/

Languages

Hindi
First Language
English
Beginner
A1

Affiliations

  • Online gaming like PS4
  • Cooking
  • Crypto trading

Timeline

DevOps Support Engineer

OYO Hotels & Homes
08.2020 - Current

Tech Support Lead Engineer

OYO Hotels & Homes
11.2017 - 12.2019

Central Micro Market Associate

OYO Hotels & Homes
06.2015 - 07.2017

Real Estate Agent

Shine Pvt Ltd
06.2014 - 05.2015

Marhaba Service Agent

Dubai Visa & Marhaba Services| IGI Airport
10.2013 - 04.2014

Guest Service Representative

Radisson Hotel
03.2012 - 09.2013

Devops & Cloud Engineer - Technology Education

SCALER ACADEMY

Bachelor of Computer Applications - BCA

Jodhpur National University

Deploma in Aviation, Hospitality And Travel - Aviation

FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING

Intermediate - PCB

Career Convent Collage

High School - PCM

Career Convent Collage

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REWATI RAMAN