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Rexan Renchi
Team Lead Customer Happiness
Bangalore
Summary
Dynamic Customer Experience Team Lead at RIGHTWAY EDUWORLD, adept at resolving complex issues with strong problem-solving skills and a commitment to customer satisfaction. Known for fostering collaboration across departments and maintaining a positive team spirit, I effectively manage inquiries and enhance service quality, ensuring a seamless customer journey.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Team Leader - CRM Operations
Rightway Eduworld
01.2024 - Current
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
- Reduced customer complaints by implementing proactive measures to address common issues.
- Established clear goals for the team, providing direction and motivation towards achieving those objectives.
Executive Customer Happiness
Air India Express
06.2016 - 12.2023
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Officer-Security
IndiGo
02.2013 - 04.2015
- Improved department efficiency by streamlining and implementing policies and processes.
Guest Support Agent
Kingfisher Airlines
03.2011 - 07.2013
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
Ticketing and Passport Service Consultant
Akbar Travels
05.2009 - 11.2011
- Assisted clients with complex travel itineraries, ensuring a seamless travel experience.
- Coordinated with airlines to secure favorable rates for clients'' travel arrangements.
Education
Bsc Computer Science - Computer Science
09.2009
High School Diploma -
04.2001 -
Skills
Strong problem-solving skills
Patience and empathy
Ability to multi-task and manage time effectively
Basic computer and CRM knowledge
Positive attitude and team spirit
Interests
Exploration & Adventure
Leisure $ Entertainment
Timeline
Team Leader - CRM Operations - Rightway Eduworld
01.2024 - Current
Executive Customer Happiness - Air India Express
06.2016 - 12.2023
Officer-Security - IndiGo
02.2013 - 04.2015
Guest Support Agent - Kingfisher Airlines
03.2011 - 07.2013
Ticketing and Passport Service Consultant - Akbar Travels
05.2009 - 11.2011
Frankfinn - High School Diploma,
04.2001 -
Kendriya Vishva Vidyalaya - Bsc Computer Science , Computer Science