REYNOLD SPIELMANN
Senior Customer Sales Associate
Bangalore
Summary
Experienced with customer interactions and sales processes, delivering consistent results in customer satisfaction and sales growth. Utilizes effective communication and problem-solving skills to meet and exceed expectations. Knowledge of sales techniques and customer relationship management.
Overview
10
10
years of professional experience
1
1
Language
Work History
Sr. Customer sales Associate
Edu-care Solutions
12.2023 - 02.2026
- Managed customer interactions for educational products, enhancing client engagement and satisfaction.
- Provided product information and support for subscriptions and sales inquiries, improving customer understanding and decision-making.
- Managed customer interactions for educational products catering to U.S.-based clients.
- Maintained CRM records to track customer interactions and ensure consistent follow-up for high satisfaction.
- Conducted follow-ups to improve customer retention and conversion rates.
- Maintained CRM records, and ensured high customer satisfaction.
Mortgage Collections Specialist
Ocwen Financial Solutions Private Limited
04.2020 - 12.2023
- Managed mortgage collections for delinquent loan accounts through proactive inbound and outbound calls, improving recovery efforts.
- Negotiated tailored repayment plans and addressed customer payment-related queries, enhancing customer satisfaction.
- Negotiated repayment plans and assisted customers with payment-related queries.
- Resolved customer concerns and coordinated with internal teams for account management.
- Resolved customer concerns and collaborated with internal teams to streamline account management processes.
Customer Sales Associate
Aegis Ltd
07.2016 - 02.2020
- Managed inbound and outbound sales interactions to enhance customer experience in BPO/ITES environment.
- Assisted customers with comprehensive product information and tailored service plans to meet sales inquiries.
- Managed inbound and outbound sales interactions in a BPO/ITES environment.
- Maintained CRM records and conducted follow-ups to drive customer conversions and improve retention.
- Resolved customer concerns while ensuring high service quality and compliance.
Education
Bachelor of Arts - Commerce
Bangalore University
Bengaluru, India 04.2001 -
High School Diploma -
Indian Council For Education Mission
Bengaluru, India 04.2001 -
SSLC -
Unites Mission High School
Bengaluru, India05-2010
Skills
Communication
Customer engagement
Data entry proficiency
Customer consultation
Sales techniques
MS - Office
Interests
Listening to Music
PERSONAL INFORMATION
- NAME: REYNOLD SPIELMANN
- FATHER’S NAME: ROLLAND SPIELMANN
- DOB: 1992-07-29
- MARITAL STATUS: SINGLE
- PLACE: Bangalore
- DATE: (REYNOLD SPIELMANN)
Timeline
Sr. Customer sales Associate
Edu-care Solutions
12.2023 - 02.2026
Mortgage Collections Specialist
Ocwen Financial Solutions Private Limited
04.2020 - 12.2023
Customer Sales Associate
Aegis Ltd
07.2016 - 02.2020
Bachelor of Arts - Commerce
Bangalore University
04.2001 -
High School Diploma -
Indian Council For Education Mission
04.2001 -
SSLC -
Unites Mission High School