RIA CHAKRABORTY
Pune
Summary
With 13 years of experience in the software industry, I possess a deep understanding of the SDLC. Certified as a SAFe Product Owner/Product Manager and Scrum Product Owner - CSPO, I have achieved success in the Travel and Hospitality and Leasing domains. My ability to work independently and collaboratively with business teams guarantees customer satisfaction. I excel in requirement gathering and elicitation, always prioritizing the customer's needs and system requirements. Working with multiple development teams, I ensure smooth delivery and am skilled at creating and maintaining a product backlog, adjusting priorities based on business requirements. My expertise in Agile and SAFe Agile practices is complemented by my experience as a Scrum Master.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principle Business Analyst
FIS Global
03.2020 - Current
- Working as a Product Manager for a product in the leasing and lending domain specializing in the auto-mobile and airline industry
- Building a backlog with focus mostly on product feature work and sharply focused on solving customer pain points
- Contributing to the ART backlog and prioritizing requirements based on the business needs
- Was involved in a project on converting the legacy Desktop applications to cloud based platform
- Creating extensive document sets which involve the BRD, FRD, Acceptance Criteria and post development Business testing records along with demo's for suitable audiences
- Working closely with the development team to break down requirements and formulate an achievable delivery plan
- Interacted with customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to identify business needs and data sources.
Business Analyst
Cybage Software
11.2015 - 02.2020
- Worked on multiple projects in the Travel and Hospitality space
- Creating a product backlog and roll-out plan and overseeing the execution of Projects or features
- Travelling to client locations for Discoveries to where the main goal is to analyze the client's problem statement and come up with a proposal to help address the problem statement
- Executing a detailed requirement gathering process and finalizing a scope which is approved by all stakeholders
- Creating User stories or FRD's for the technical team
- Owning Client interaction and client relations
- Working closely with the client and the delivery team to ensure the deliverables are at par with the client's expectations
- This would involve grooming sessions for the delivery team after the scope of each item has been finalized with the client
- Assisting the delivery team for all functional aspects of the project
- Owning items for delivery and working very closely with the Project Manager and the team to ensure that deliverables are delivered as per the client's time-lines and expectations
- Reviewing items before delivery to ensure that the deliverables are up to the mark in terms of functionality
- Creating Business Reports to ensure the health of an account
- Working with the Pre-sales team in creating proposals
- Working on Proof of Concepts at the Pre-sales stage which help in gaining client trust and generating more business
Account Manager
Tavisca Solutions Pvt. Ltd
09.2014 - 11.2015
- Managed client accounts for a SaaS business in the travel domain, serving diverse geographies including the USA, Europe, UAE, and India
- Acted as the primary contact for clients post-sales, coordinating with internal teams to ensure smooth project execution and meet deadlines
- Efficient multitasking across multiple client accounts, ensuring projects meet business and operational needs within stipulated timelines
- Led the roll-out phase, gathering requirements and collaborating with product teams to deliver tailored solutions within SLA parameters
- Ensured a smooth transition to Go-live, maximizing client benefit and satisfaction through optimal product use
- Conducted client and team training on the final product to maximize its utility and address initial post Go-live issues
- Shifted focus to business development post roll-out, identifying strategies to enhance client business outcomes
- Directed weekly sprint planning for ‘4’ technical teams by leveraging JIRA and Freshdesk, ensuring project alignment
Manager
Pathfinders Destinations Pvt. Ltd
11.2010 - 08.2014
- Development of an Online booking system in terms of ideas and functionality
- Acquiring new products for the Online system and maintaining relations with the suppliers
- Quality Control of the online portal
- Interaction with the IT team to develop ideas to make the system more conducive to the customers
- Customer relations - this includes maintaining a healthy relationship with the existing clients, as well as identifying opportunities for business development through sales
- Introduction to the online systems through interactive demos - in order to induce agents to shift to the technology that the company has developed
- Overall management of the Operations to ensure maximum client satisfaction
- Troubleshooting - for all operational and functional difficulties faced by the client
- Single point of contact for all clients
Trainee
Anand Rathi Private Wealth Management
06.2010 - 09.2010
- Trainee at Anand Rathi Private Wealth Management
- Customer Servicing: After a customer is empaneled to take care that he is looked after
- All operational work in regard to Mutual funds and other investment instruments
- HR and Admin responsibilities for the Pune PWM office
Education
B.Com -
Ness Wadia College of Commerce
Pune04.2010
Skills
- SAFe Agile Product Management
- Backlog creation
- Business Development
- Process Mapping
- Product Innovation
- Product Roadmaps
- Confluence
- UAT
- Strategic Planning
- Stakeholder Engagement
Certification
SAFe® Product Owner / Product Manager
Certified Scrum Product Owner (CSPO)
Timeline
Principle Business Analyst
FIS Global
03.2020 - Current
Business Analyst
Cybage Software
11.2015 - 02.2020
Account Manager
Tavisca Solutions Pvt. Ltd
09.2014 - 11.2015
Manager
Pathfinders Destinations Pvt. Ltd
11.2010 - 08.2014
Trainee
Anand Rathi Private Wealth Management
06.2010 - 09.2010
SAFe® Product Owner / Product Manager
Certified Scrum Product Owner (CSPO)
B.Com -
Ness Wadia College of Commerce
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