Ria Pratik Khiraiya
Kalyan
Summary
Motivated and confident professional with more than just 10 years of experience in Training and Quality Management. Skilled in leading teams, handling clients, checking performance, and making work processes better. Good at creating training plans, ensuring rules are followed, and helping the company improve through effective training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training & Quality Assistant Manager
Finmech Business Services Pvt Ltd
06.2024 - Current
- Leading Training & Quality team (30 QA/Sr.QA, 1 QTL, 6 Trainers).
- Handling clients across 7 processes.
- Preparing weekly and monthly KPI reports and checking process quality.
- Designed training modules, new hire training planner, and hiring vs. training batch planner.
- Made business review presentations and dashboards for Training & Quality.
- Conducting audits and policy checks for compliance.
- Started new ideas to support business and improve productivity.
Team Lead - Training & Quality
Teleperformance India Pvt. Ltd.
08.2023 - 06.2024
- Managed and developed a team to ensure timely delivery of QA activities and training sessions.
- Provided clear communication of strategies, instructions, and goals to align team performance with client expectations.
- Designed and conducted training programs to meet evolving skill requirements.
- Motivated and inspired team members, driving high performance and continuous improvement.
- Set clear goals and targets, delegating tasks effectively and monitoring progress.
- Identified and resolved problems, ensuring smooth operations and timely issue resolution.
- Prevented conflicts and facilitated conflict resolution within the team.
- Created and presented regular project status reports and updates to stakeholders.
- Reviewed test documentation, executed test plans, and provided actionable feedback for process improvement.
- Implemented diverse instructional methods to optimize trainee engagement and retention.
- Educated clients on proper use of products and systems.
Trainer
Home Credit Finance India Pvt Ltd
01.2018 - 08.2021
- Delivered training to new employees and current staff.
- Checked performance and found skill gaps.
Delivery Analyst (Trainer)
Aon Hewitt
10.2011 - 06.2017
- Provided training for new joiners and existing staff.
- Made sure processes followed quality rules and knowledge was updated.
Senior Officer
ICICI Bank Ltd
07.2011 - 08.2011
- Supported clients and handled Corporate banking processes.
Education
B. Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Skills
- Training and Quality Management
- Performance and KPI Tracking
- Team Leadership and Development
- Client Relationship Management
- Data Analysis and Report Making
- Compliance Audits and Reviews
- Communication and Presentation
Certification
- Six Sigma Yellow Belt
- Six Sigma Assessment Certificate
- Project Management Assessment Certificate
Accomplishments
- Ranked 1st in MSCIT (99%)
- Awarded Best Trainer - RNR
- Recognized as Best Trainer for Achieving KPI (FAP-Throughput)
Languages
- English, Read, Write, Speak
- Marathi, Read, Write, Speak
- Hindi, Read, Write, Speak
- Gujarati, Speak only
Languages
English
First Language
Hindi
Intermediate
B1
Marathi
Intermediate
B1
Gujarati
Elementary
A2
Timeline
Training & Quality Assistant Manager
Finmech Business Services Pvt Ltd
06.2024 - Current
Team Lead - Training & Quality
Teleperformance India Pvt. Ltd.
08.2023 - 06.2024
Trainer
Home Credit Finance India Pvt Ltd
01.2018 - 08.2021
Delivery Analyst (Trainer)
Aon Hewitt
10.2011 - 06.2017
Senior Officer
ICICI Bank Ltd
07.2011 - 08.2011
B. Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board