Richa Aggarwal

Working with Amazon Development Centre (GGN) as L3- Senior Content reviewer (Moderation) .

Here I have to review the content on the Amazon.it portal. My work is to enhance the customer's search queries and to make sure he/she gets relevant products or the items he/she is looking for.

• Collected query related data through deep dive data using various research methods to broaden results and optimize marketing strategies.
• Implemented updated procedures to rectify issues in data collection and analysis.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked flexible hours across night, weekend and holiday shifts.
• Collaborated with team members to achieve target results.

Worked in Ericsson Global India as a senior EPG scheduler and Quality lead for the team. My work was to manage all italian TV channels and put data into them then make changes in case there are any changes in the entertainment schedule. Then reporting it to the counterpart in Italy itself. Then there I was representative for italian team and managed QC and presented Deck in every 15 days to the Manager.

• Resolved issues and recommended actions based on production and compliance reports.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Established and directed successful programs focused on Entertainment channels including Nat geo wild, discovery etc.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Streamlined operations to maximize business efficiency and profits.

Worked as risk investigator in the process of transcational risk management system for Amazon Italy in Accenture.

Our work was to help Italian people from getting scammed by fraudsters.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

Have made insurance policies for the clients for Xl catlin like Ferrari, Chanel, Gucci. Was working as an Underwriter for Casualty.

• Accepted and processed account payments.
• Handled managers calls atleast 2-3 per day to address customer inquiries and concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Worked flexible hours across night, weekend and holiday shifts.
• Prioritized initiatives to increase success rates of strategic projects.

• Worked as an Italian language specialist and helped Italian sellers to have best rating on Amazon platform by analyzing and removing irrelevant feedbacks.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Trained new team members by relaying information on company procedures and safety requirements.
• Directed and supervised team of 7 engaged in same process i.e. seller support and developed their replying skils towards sellers queries.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Continuously checked products for quality assurance according to strict guidelines.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.