Richa Burnwal
Summary
To utilize my communication skills as well as my years of experience and knowledge in a stable and dynamic workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Network Operations Analyst
Accenture
08.2022 - Current
- Enhanced network performance by proactively monitoring and troubleshooting system issues.
- Reduced downtime with the implementation of efficient incident response procedures.
- Ensured seamless connectivity by maintaining accurate documentation of network configurations and changes.
- Facilitated knowledge transfer among peers through training sessions on new technologies and best practices in network operations management.
Senior Representative
Concentrix Daksh India Services pvt. Ltd
03.2019 - 08.2022
- Worked as a senior representative and enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Investigated customer complaints thoroughly, resulting in prompt resolutions and improved client relationships.
- Assisted team members in troubleshooting complex issues, fostering a collaborative work environment conducive to problemsolving.
Business Associates
HINDUJA GLOBAL SOLUTIONS
03.2015 - 01.2019
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Enhanced client relationships by conducting regular meetings and providing valuable insights on business trends.
Education
Bachelor of Arts -
St. Xavier's College
04.2015
Skills
- Excellent communication and writing skills
- Root Cause Analysis
- Continuous improvement
- Analytical thinking
- Time management, attention to details, understanding of accuracy and responsiveness, ability to multitask
- Performance Analysis
- Problem Resolution
personal information
- Father's Name: HARISHCHANDRA PD. BURNWAL
- Mother's Name: KIRAN BURNWAL
- Date of Birth: 08/27/93
- Gender: FEMALE
- Nationality: INDIAN
- Marital Status: SINGLE
extracurricular activities
Active member of Ashayein Foundation NGO, where we did Sunday Breakfast activity and interacted with kids through various arts and activities. Along with that, we used to oraganize Pustak Abhiyaan and distribute books and notebooks among the school children.
Participated in several cultural events as in dancing and singing.
educational detail
- GRADUATION, ST. XAVIER COLLEGE, RANCHI, UNIVERSITY, B.A Hindi hons., 2012 - 2015, 60.05
- 12TH, INTER COLLEGE, JAC, SCIENCE, 2012, 60
- 10th, DE NOBILI SCHOOL, ICSE, -, 2009, 68
Hobbies and Interests
Love travelling and exploring new cuisines, also started writing Hindi poetries.
disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Network Operations Analyst
Accenture
08.2022 - Current
Senior Representative
Concentrix Daksh India Services pvt. Ltd
03.2019 - 08.2022
Business Associates
HINDUJA GLOBAL SOLUTIONS
03.2015 - 01.2019
Bachelor of Arts -
St. Xavier's College
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