Sanju Kuruvilla
Network Operations Analyst
Chengannur
Summary
Experienced IT professional with 3+ years as a Network Operations Analyst for YouTube, representing Tata Consultancy Services. Skilled in monitoring and resolving network anomalies for optimal system performance. Collaborative team player with expertise in working with international teams. Actively pursuing knowledge expansion in cloud computing, AI, and networking technologies to stay updated on industry trends.
Overview
3
3
years of post-secondary education
4
4
Languages
Work History
Network Operations Analyst
Tata Consultancy Services
Bengaluru, Karnataka
2 2020 - 4 2023
- Company Overview: Specialized in network operations for YouTube under Alphabet Inc
- Monitored and Managed Incidents: Specialized in network operations for YouTube under Alphabet Inc., overseeing incident detection, recording, and resolution using tools similar to ServiceNow
- Enhanced System Stability: Achieved a 95% reduction in critical incidents and a 20% increase in system stability through effective ticket and bug management
- Maintained High Uptime: Provided 24/7 system monitoring, ensuring a 99.9% uptime, and saving $500,000 annually in potential revenue loss
- Improved Incident Resolution: Collaborated with engineering teams to reduce average resolution time by 30%, boosting productivity and minimizing disruptions
- Streamlined Processes: Developed SOPs and led team meetings, improving incident logging accuracy by 20% and reducing downtime by 25%
- Improved overall stability of the network through regular maintenance, software updates, and hardware replacements.
- Specialized in network operations for YouTube under Alphabet Inc
Education
Mahatma Gandhi University
Kerala, India 05.2016 - 03.2019
Skills
Network Troubleshooting
Honoursandawards
09/13/23, Certificate of Achievement [Google YouTube]
- Recognition for exceptional contribution and commitment during a significant event for a prominent video streaming platform.
04/02/23, Xcelerate Warrior [Tata Consultancy Services]
- Acknowledged for excellence during a major event for a leading video streaming platform, achieving a historic peak viewership of 4.08 million.
02/17/23, Best Team Award [Tata Consultancy Services]
- Acknowledged for Best Team in 2023.
11/11/22, Continuous Feedback Star Certificate [Tata Consultancy Services]
- Acknowledged for dedication to your performance journey and contribution in making Continuous Feedback a way of life and being a role model to your colleagues.
03/01/22, Best Team Award [Tata Consultancy Services]
- Acknowledged for Best Team in 2022.
08/11/21, Best Team Award [Tata Consultancy Services]
- Acknowledged for Best Team in 2021.
10/23/20, Star Team Award [Tata Consultancy Services]
- Acknowledged for Star Team in 2020.
Personal Information
- Date of Birth: 11/21/97
- Gender: Male
- Nationality: Indian
Skill Development during Career Transition
- Azure Cloud Computing, 03/05/24 - 04/05/24
Acquired foundational skills in deploying, managing, and monitoring Azure cloud infrastructure. Gained experience in configuring virtual networks, managing resources, and implementing cloud storage solutions to support business applications.
- CCNA Certified Associate, 11/10/23 - 02/20/24
Built expertise in networking fundamentals, including IP connectivity, network access, and security protocols. Trained in configuring routers, switches, and resolving network issues to ensure smooth communication within large-scale systems.
- Generative AI for DevOps, 01/11/24
Explored applications of AI in DevOps, focusing on automation, predictive analytics, and system optimization. Gained hands-on experience in applying machine learning to improve CI/CD pipelines and enhance operational efficiency.
- Cloud Computing (AWS, Linux, DevOps), 05/10/23 - 10/17/23
Developed comprehensive skills in AWS services, Linux operations, and DevOps methodologies. Practiced deploying applications on AWS, managing Linux servers, and implementing CI/CD practices to streamline development and deployment processes.
Languages
English
Upper intermediate (B2)
German
Beginner (A1)
Hindi
Beginner (A1)
Tamil
Beginner (A1)
Timeline
Mahatma Gandhi University
05.2016 - 03.2019
Network Operations Analyst
Tata Consultancy Services
2 2020 - 4 2023
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