Venkateswarlu Dhankula
Network Operations Center Analyst
Bengaluru
Summary
Detail-oriented and proactive NOC Analyst with over [X] years of experience in monitoring and managing network systems. Expertise in diagnosing and resolving network issues to ensure seamless operations and minimal downtime. Proficient in utilizing advanced network monitoring tools and technologies to provide real-time support and incident management. Strong ability to collaborate with IT teams to enhance network performance and security. Proven track record of maintaining high service levels in dynamic and high-pressure environments.
Overview
2
2
years of professional experience
Work History
Network Operations Analyst
Syniverse
05.2023 - Current
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly.
- Improved end-user satisfaction levels through proactive support efforts, timely communication, and effective problem-solving techniques applied in addressing their concerns.
- Successfully managed critical infrastructure upgrades while minimizing impact on business operations and user experience.
- Coordinated with vendors to resolve complex technical issues and ensure optimal performance of third-party systems integrated into the company''s network infrastructure.
- Managed multiple projects simultaneously, delivering results on time and within budget constraints.
- Enhanced network performance by proactively monitoring and troubleshooting system issues.
- Streamlined communication processes within the team, resulting in faster issue resolution times.
- Facilitated knowledge transfer among peers through training sessions on new technologies and best practices in network operations management.
- Reduced downtime with the implementation of efficient incident response procedures.
- Supported organizational growth by designing scalable networks that can accommodate future expansion needs without compromising performance or reliability.
- Developed comprehensive disaster recovery plans to minimize data loss during unforeseen events.
Network Engineer
Hughes Communication
08.2022 - 05.2023
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into the existing network architecture.
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Ongole, India 04.2001 -
Associate of Science - Mathematics And Computer Science
Nalanda Junior College
Vijayawada, India 04.2001 -
High School - General Studies
Gomathy High School
Kanigiri, India 04.2001 -
Skills
Network Troubleshooting
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Hobbies
Volunteering
Team Sports
Reading
Traveling
Blogging/Writing
Cooking/Baking
Photography
Strengths
Analytical Thinking
Network Security
Incident Management
Proactive Monitoring
Leadership
Critical Thinking
Declaration
I certify that the information provided in this resume is true and complete to the best of my knowledge. I understand that any false information or misrepresentation may lead to my disqualification or termination.
Signature: Venkateswarlu D.
Timeline
Network Operations Analyst
Syniverse
05.2023 - Current
Network Engineer
Hughes Communication
08.2022 - 05.2023
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
04.2001 -
Associate of Science - Mathematics And Computer Science
Nalanda Junior College
04.2001 -
High School - General Studies
Gomathy High School
04.2001 -
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