PINKU KUMAR MANJHI
Lucknow
Summary
Dynamic Network Operations Analyst with HCL Technologies Limited, skilled in network troubleshooting and incident management. Achieved cost savings through vendor contract negotiations and enhanced team communication for quicker issue resolution. Proven ability to develop scalable solutions, leveraging strong analytical skills and collaborative teamwork to drive business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Operations Analyst
HCL Technologies Limited
01.2023 - Current
- Ensured seamless connectivity by maintaining accurate documentation of network configurations and changes.
- Contributed to cost savings initiatives by analyzing vendor contracts and negotiating favorable terms for services and equipment purchases.
- Collaborated with cross-functional teams to develop scalable network solutions for business growth.
- Streamlined communication processes within the team, resulting in faster issue resolution times.
Trainee- Network Operations
HCL Technologies Ltd
01.2022 - 01.2023
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of Computer Applications -
Amity University
Lucknow06-2026
Skills
- Network troubleshooting
- Problem resolution
- IP addressing
- Wireless networking
- Incident management
- Performance analysis
- ITIL processes
- Service level agreements
- Network monitoring
- Escalation procedures
- Network support
Certification
- Certified Microsoft Azure Fundamentals (AZ-900)
Timeline
Network Operations Analyst
HCL Technologies Limited
01.2023 - Current
Trainee- Network Operations
HCL Technologies Ltd
01.2022 - 01.2023
Bachelor of Computer Applications -
Amity University
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