Richa Khatana

Shop reservation system

• Created a comprehensive migration strategy to transition the shop reservation system from a vendor to an in-house solution.
• Prepared a detailed project plan covering infrastructure sizing, costing, and resource allocation.
• Issued Requests for Proposals (RFPs) to vendors, evaluated their responses, and analyzed Statements of Work (SOWs) to ensure alignment with project goals.
• Conducted meetings with business heads to define detailed requirements, scope of development, and finalize project timelines for development and delivery.

2021/12/10- 1/05/2024

• Developed and launched the Warehouse Management App (Logistics Manager) in Germany and Japan, overseeing the full product lifecycle from ideation to post-launch support, and implementing robust quality control measures.
• Collaborated with business heads to conduct thorough market research and generate detailed product requirements. Oversaw design prototyping, led focus groups, and worked closely with stakeholders to drive a successful product adoption program.
• Directed the integration project with third-party warehouses, including TechM, Mediaboardcast, and VCK. This initiative resulted in seamless inventory tracking, optimized inventory control, and significant cost savings.
• Spearheaded the migration of applications from a monolithic platform to a microservice-based cloud platform. This transition achieved substantial cost savings on CVIM resources, amounting to a $15M annual contract reduction.
• Established a Scrum team and implemented Scrum processes to deliver product requirements iteratively. This approach enhanced the management of service requests and resolution of operational issues.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.

• Led the Data analytics and BI reporting team Envisioned and led the data science project to improve the Mapping of Outlets in Banked/Unbanked to drive actions on the field
• Merchant Clustering to have effective utilization of Data Analysis using Statistical Tests, Visualization, and Classification, algorithms to corroborate Hypotheses suggest strategies for Products, and Evaluate Performance.

• Led and successfully delivered a project of implementing SSO with Google, Azure, and Active Directory in various organizations
• Led the project "Parkour 2.0" which was an initiative to move the Enterprise support CRM to a tailored version of Microsoft Dynamics, the business greatly benefited from it the customer reports are easily available, and the option to chart out exact escalation paths for customers
• Conducted various workshops to educate customers about Adobe Sign, Illustrator, and SSO
• Worked closely with customers to provide technical solutions to meet their business needs
• Collaborate with a cross-functional team of engineers, designers, researchers, strategists, and QA engineers.

• Worked on the Microsoft Exchange 2010 server in all three configuration roles - Organizational configuration, Server configuration, and Recipient Configuration Worked on Public folder environment, Certificate renewal of Exchange Servers, Enterprise Vault Server and Message Manager Server
• Proficient in handling escalated calls and providing level 2/level 3 Technical Support to end-users.