Richa Mathur

Process Developer

Genpact India Pvt. Ltd.

12.2021 - 11.2024

Managed critical financial operations for National Australian Bank, specializing in mortgage and loan servicing, encompassing the accurate opening, closing, and fund disbursement of diverse loan accounts (e.g., Home, Business).
Applied rigorous quality assurance protocols to all loan processing activities, ensuring accuracy and compliance with client and institutional standards.
Gained hands-on proficiency with essential banking applications (Seibel, E-bobs, OBPM), directly contributing to efficient financial transaction processing.
Served as a key point of contact for bankers and onshore advisors, providing direct communication and resolving complex operational queries to maintain service excellence.
As a quality checker, I review files processed by the production team to identify and correct errors, ensuring accuracy and compliance before final processing. I also report findings to my team members to maintain high standards of quality and consistency.
****Played a pivotal role in the successful launch and delivery of a new Broker Drawdown project as a core team member, applying technical expertise and contributing to significant team achievements.
I work on shared mailbox management, where I check emails related to banker queries, feedback from the onshore team, and pending file responses, ensuring timely communication and resolution of concerns.
Prepare daily reports in Excel, maintaining comprehensive records that support operational efficiency and performance tracking.