Summary
Overview
Work History
Education
Skills
Timeline
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Richa Singh

Richa Singh

Purnia,Bihar

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

3
3
years of professional experience

Work History

Consultant

Genpact
Gurugram
06.2023 - Current

Project: Macquarie(June 2023-At Present)

  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Assisted in developing new methods for data collection and analysis techniques.
  • Analyzed customer feedback to identify areas for improvement.
  • Provided technical support for troubleshooting complex issues quickly.
  • Developed dashboards with Tableau to monitor key performance indicators.
  • Managed large datasets using Excel, SQL, and other data tools.

Systems Engineer

UST Global
Gurugram
06.2021 - 05.2023

Project: Macquarie(June 2021-May 2023)

  • Responsible for resolving and raising tickets and incidents on Service Now,ITSM,Sailpoint workitems and JIRA.
  • Have knowledge of Salesforce user creation,deletion and modification. Give permissions and add public groups.
  • Have knowledge of Salesforce user creation,deletion and modification.
  • Knowledge of Excel,SQL,Power BI,Tableau,BASE Global,MAPS.

Education

B.Tech - Computer Science

Arya College of Engineering And IT
Jaipur
06-2019

Skills

  • Problem-Solving
  • SQL
  • Power BI
  • Tableau
  • Excel
  • Team Management
  • Python
  • IAM
  • Analytical Skills
  • Operations Management
  • Salesforce
  • Siebel
  • Project planning

Timeline

Consultant

Genpact
06.2023 - Current

Systems Engineer

UST Global
06.2021 - 05.2023

B.Tech - Computer Science

Arya College of Engineering And IT

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Richa Singh