Richa Singh
Manager
Gurugram
Summary
AML and KYC professional with over 10 years of experience in Financial Crime Compliance, including CDD, EDD, Transaction Monitoring, Name Screening, and Client Onboarding. Proven leader with strong expertise in risk management, regulatory compliance, and process optimization.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Manager
Genpact
04.2025 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Analyzed performance metrics to identify trends and drive continuous improvement efforts.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Established best practices for project management, ensuring adherence to timelines and quality standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager
WNS Global Services
12.2022 - 04.2025
- Led teams for fraud monitoring and cryptocurrency transaction analysis.
- Managed KPIs including productivity, quality, and SLA adherence.
- Reduced error rates by 30% and improved AHT by 20%.
- Handled client communication and reporting (WBR/NBR/QBR).
- Ensured compliance with global AML regulations and STR filing.
Team Leader
Accenture
05.2021 - 12.2022
- Managed AML operations including Transaction Monitoring and KYC.
- Led a team of analysts and ensured compliance delivery.
- Prepared MIS reports and trained team members.
AML Analyst
American Express Banking Corporation
12.2017 - 05.2021
- Investigated AML alerts and suspicious transactions.
- Reviewed STRs, ISTRs, and RFIs.
- Performed KYC/CDD/EDD and achieved KPIs consistently.
AML Analyst
RBS Business Services
11.2014 - 08.2016
- Conducted AML monitoring and due diligence investigations.
- Ensured compliance with regulatory requirements.
Education
MBA - undefined
Jaipuria Institute of Management
01-2014
B.Com (Hons.) - undefined
Lucknow University
01-2012
Skills
AML / KYC Compliance
Transaction Monitoring
Risk Management
Team Leadership
Process Improvement
Advanced Excel & Actimize
Certification
Lean Six Sigma Green Belt, ACAMS Foundation Certification (2021)
Timeline
Manager
Genpact
04.2025 - Current
Deputy Manager
WNS Global Services
12.2022 - 04.2025
Team Leader
Accenture
05.2021 - 12.2022
AML Analyst
American Express Banking Corporation
12.2017 - 05.2021
AML Analyst
RBS Business Services
11.2014 - 08.2016
B.Com (Hons.) - undefined
Lucknow University
MBA - undefined
Jaipuria Institute of Management