Richa Singh
Certified Business Analyst | IIBA- CCBA Trained | Certified Professional Scrum Product Owner (PSPO) | Professional Scrum Master (PSM) | Banking | Lending | Risk Management | KYC | Digital Banking | NRI | Payment | BPMN
Bengaluru
Summary
- 3.5 years of experience in business analysis and product management with banking automation.
- Expertise in full software life-cycle implementation, writing BRD / FRD / handling change request / supporting development team.
- Expert understanding of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, Agile Framework, Kanban Principles).
- Worked with top tier company like ICICI Bank as a business analyst.
Overview
7
7
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Business Analyst
IndusInd Bank
2023.07 - Current
- Involved in overall activities related to Business Strategic Planning & IT-automation for cross sell & liability channel of bank
- Designing & implementing various ideas of process & system enhancement for salesforce & product improvement
- Engagement with key stakeholders and business owners to prioritize the business problems & opportunities for further technical enhancement for internal & external cross sell channel
- Organizing & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions
- Conducting Gap Analysis, Scope Analysis, Impact Analysis on Business Process using techniques like use case diagrams (UML), Context Diagram, BPMN, Flow charts & Requirement Analysis & Design Definition (RADD)
- Conducting “AS-IS” and “TO-BE” analysis and suggest fit for Business Solutions by designing a Change Strategy
- Prioritization of requirements using MOSCOW and Business Value methods followed by documenting as BRD, FRD, Change Request
- Performed quality assurance (functional testing) and user acceptance testing (UAT) facilitating on-time & acclaimed “go-live” of the application
- Act center point of contact for all project activities liaising with delivery managers
- Business review meetings with business stakeholders sharing insights about effective business changes due to technical upgradation by presenting projects’ insights in Business Review Meetings on periodic basis
Business Analyst
ICICI Bank
2019.01 - 2023.07
- Effective collaboration and participation in Product Management, Research, Teamwork and Collaboration
- Product Development, Solution Analysis, Stakeholder Management for incorporating various digital platforms ensuring sustainable digitization for various banking operations
- Playing a vital role in managing various activities of the project like requirement elicitation, analyzing the information gathered, documenting the functional or business requirements, BRD, FRD, Solution Scope Documents, Interface Analysis
- Interviewing business units, stakeholders, and technical leaders to gather and clarify business requirements; developing to be business process flows, identifying the impact of the implementation on these business process flows and coordinating the review of the detail design for the business
- Verification/Validation of requirements to ensure they deliver business value by conducting various reviews
- Act as a SME, providing integrated business/technical solutions to develop products in order to cater the business, operational & market needs
- Creating data models basis various critical business insights needed for various technical solution & business upgradation
- Worked under all phases of SDLC methodologies like Waterfall and Agile
- Successfully participated in various Scrum Ceremonies by sharing opinions on process & product innovation
- Gained insights during designing ideas in relation to technical upgradation, co-ordinating with development team during co-development & post development maintenance as point of contact for business domain
- Conducting Induction and Training Program for the new team and business users on product and upgraded automated process
- Experience in mapping business requirements & designing customized solutions with strong analytical skills & capabilities to analyze business practices and define optimal procedures
Education
B.Com - Accounting And Finance
Durgapur Government College
2001.04 -
PG Diploma - PGDB
Manipal Academy of Higher Education
2001.04 -
Skills
Business Analysis: Product & Stakeholder Management, Requirement Elicitation, BRD FRD FSD SRS, UAT, Wireframing, Process Automation, Use Cases, Epics & User Stories, Problem Solving & Client Negotiation, Product & Change Strategy, Market Research & Technical Writing, Agile & Waterfall Methodologies, Process Modelling& Release planning, Scope management& Gap Analysis, UML & Data flow, Wireframes & Mockups, Prioritization, BPMN, AS-IS/TO-BE, Loan Management System(LMS), Lending Management, Product management, Product quality, Payment processing, Loan Origination System(LOS), risk mitigation, retrospective, product roadmap, payments, Core Banking, Payment Gateways,Payment Domain,
Product Work: Backlog prioritization, sprint planning, Agile ceremonies, Software development life cycle(SDLC), Compliance, QA
Tools- MS Visio, Balsamiq, Lucid Chart MS-Excel, JIRA
Domain: Banking, NRI services, Lending, KYC, Remittances, Payments, Investments
RESEARCH PROJECT
• I-TRAC: Remittance system using SWIFT, designed workflows, compliance checks, and data capture to improve efficiency
• I-VIEW: Customer information system providing a centralised view for better decision-making
Certification
Professional Scrum Product Owner (PSPO I)
Timeline
Business Analyst
IndusInd Bank
2023.07 - Current
Business Analyst
ICICI Bank
2019.01 - 2023.07
B.Com - Accounting And Finance
Durgapur Government College
2001.04 -
PG Diploma - PGDB
Manipal Academy of Higher Education
2001.04 -