Richard Pachamalla
Customer Support (voice And Email)
Hyderabad
Summary
Resourceful, achieved customer fulfillment goals through effective management . Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Order Manager
Codebees
Hyderabad
06.2022 - 03.2023
- Identified and communicated customer needs to supply chain capacity and quality delivery
- Achieved aggressive targets set by the company and led to team success
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
SME/Senior Associate
Wipro
Hyderabad
09.2019 - 04.2022
- Designed and prepared technical reports, studies, and related documentation.
- Handled a team of 12 people as an SME
- Provided required process training to individuals and Teams
- Handled escalated cases and calls
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Monitored and tracked user progress to identify improvement opportunities.
Education
B.com - Accounting
Sikkim State University
Gangtok (Close To New Delhi) 06.2014 - 06.2017
C.E.C - Accounting/History/Political Science/Literature
Aurobindo Jr College
Hyderabad 06.2011 - 03.2013
High School -
Oxford Grammar School
Hyderabad 05.2009 - 04.2010
Skills
Can Speak Multiple languages
Profound Communication skills
Interpersonal skills
Can be Calm in any situation
Always carries a positive attitude
Always confident
Team player
Get along easily with others
Hobbies
- Love to explore nature
- Love to travel alone
- Read Sherlock holmes Novels
- Interested in watching Movies
Timeline
Order Manager
Codebees
06.2022 - 03.2023
SME/Senior Associate
Wipro
09.2019 - 04.2022
B.com - Accounting
Sikkim State University
06.2014 - 06.2017
C.E.C - Accounting/History/Political Science/Literature
Aurobindo Jr College
06.2011 - 03.2013
High School -
Oxford Grammar School
05.2009 - 04.2010