Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Richard Pachamalla

Customer Support (voice And Email)
Hyderabad

Summary

Resourceful, achieved customer fulfillment goals through effective management . Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.



Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Order Manager

Codebees
Hyderabad
06.2022 - 03.2023
  • Identified and communicated customer needs to supply chain capacity and quality delivery
  • Achieved aggressive targets set by the company and led to team success
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

SME/Senior Associate

Wipro
Hyderabad
09.2019 - 04.2022
  • Designed and prepared technical reports, studies, and related documentation.
  • Handled a team of 12 people as an SME
  • Provided required process training to individuals and Teams
  • Handled escalated cases and calls
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Monitored and tracked user progress to identify improvement opportunities.

Education

B.com - Accounting

Sikkim State University
Gangtok (Close To New Delhi)
06.2014 - 06.2017

C.E.C - Accounting/History/Political Science/Literature

Aurobindo Jr College
Hyderabad
06.2011 - 03.2013

High School -

Oxford Grammar School
Hyderabad
05.2009 - 04.2010

Skills

Can Speak Multiple languages

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Hobbies

  • Love to explore nature
  • Love to travel alone
  • Read Sherlock holmes Novels
  • Interested in watching Movies


Timeline

Order Manager

Codebees
06.2022 - 03.2023

SME/Senior Associate

Wipro
09.2019 - 04.2022

B.com - Accounting

Sikkim State University
06.2014 - 06.2017

C.E.C - Accounting/History/Political Science/Literature

Aurobindo Jr College
06.2011 - 03.2013

High School -

Oxford Grammar School
05.2009 - 04.2010

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Richard PachamallaCustomer Support (voice And Email)