Learning Devops
Richin Simon
Global Support Technician
Banglore
Summary
Detail-oriented IT Professional with 2.5+ years of experience in network and technical support, seeking to transition into an AWS Cloud Administrator role. Possesses strong foundational knowledge of core AWS services through self-directed learning. Proven ability in troubleshooting complex issues, ensuring system security, and providing high-availability support. Eager to apply operational expertise to manage and optimize cloud infrastructure.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Global Technical Support
Rackspace Technology
07.2022 - Current
- Provisioned and managed customer cloud servers and resources, ensuring high availability and performance.
- Monitored system health and performance metrics for client environments using monitoring tools.
- Implemented and managed user access controls and permissions following security best practices.
- Provided technical support and troubleshooting for network connectivity, storage, and OS-level issues.
- Collaborated on resolving complex technical issues following escalation protocols to meet SLA agreements.
- Expertise in AWS Cloud Administration which includes services like: EC2,S3, EBS,
- VPC, ELB, AMI, SNS, IAM, Auto scaling, Cloud Watch, Security Groups, Glacier.
- • Create Autoscaling group and configure alarms to the instances in the autoscaling group.
- • Configuration and management of IAM user, group and policies.
- • Managing VPC, Subnets, Route Tables, Internet gateway and NAT gateway.
- • Configuration EBS volume, Snapshots, AMI’s for EC2 instances.
- • Create Autoscaling group and configure alarms to the instances in the autoscaling group.
- • Creating and managing VPC with the help of network ACLs, Security groups, private
- and public network configurations.
- • Launch EC2 instances using AMIs (Linux and Windows) and configuring according
- to specific requirements and regions.
- • Configured S3 buckets with various life cycle policies to archive the
- infrequently accessed data to Amazon Glacier.
- • Create and manage user accounts, Roles and granting required access permissions and
- privileges using IAM.
Network Engineer
Capgemini Engineering
07.2021 - 07.2022
- Configured and managed security appliances (Cisco ASA firewalls) implementing security policies through ACLs and NAT.
- Engineered high-availability solutions by configuring firewalls in failover mode ensuring business continuity.
- Performed log analysis to diagnose network and security incidents, providing detailed Root Cause Analysis (RCA).
- Secured network environments by initializing and hardening security appliances in various operational modes.
Education
B.Tech - undefined
SCET, Calicut Univ.
01.2014
12th - undefined
St. Antony's HSS
01.2010
10th - undefined
Carmel High School
01.2008
Certification
AWS Cloud Practitioner (In Progress)
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge. Date: Place: Kerala (Richin Simon)
Interests
Timeline
Global Technical Support
Rackspace Technology
07.2022 - Current
Network Engineer
Capgemini Engineering
07.2021 - 07.2022
B.Tech - undefined
SCET, Calicut Univ.
12th - undefined
St. Antony's HSS
10th - undefined
Carmel High School