Summary
Overview
Work History
Education
Skills
Timeline
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Rickale Thomas

Sr. Executive-Front Desk/Admin
Mumbai,Maharashtra

Summary

Seasoned Office/Studio Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 10 years of progressive business experience in Real estate/ Media.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Sr.Executive-Front Desk/Administrator

Pentagon Premises Pvt.ltd
Mumbai, Maharashtra
06.2017 - Current
  • Entered and maintained departmental records in company database.
  • Devised and implemented improvements to reporting procedures.
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
  • Drove workflow improvements by streamlining processes.


Consultant for Accreditation

NFDC-FILM BAZAAR
Mumbai, Maharashtra
08.2015 - 12.2021
  • Adhered to social distancing protocols and wore mask or face shield.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Front Desk Manager

Icastx Technologies
Mumbai, Maharashtra
12.2016 - 04.2017
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Maintained transaction security by verifying payment cards against identification.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

Front Desk Supervisor-Admin

Idea Square Buisness Centre
Mumbai, Maharashtra
03.2016 - 11.2016
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Marketing Executive

FX School
Mumbai, Maharashtra
06.2012 - 10.2013
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Developed and implemented targeted digital strategy to improve business performance.

Placement Executive

Digital Academy-The Film School
Mumbai, Maharashtra
05.2011 - 03.2012
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Established reputation among leading [Type] organizations for possessing extensive candidate network and successful placement of [Type] specialists.

Customer Service Representative

Rhombus Technologies
Mumbai, Maharashtra
07.2008 - 08.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

High School Diploma -

Raheja College of Arts And Commerce
Juhu-Santacruz West
06.2006 - 07.2011

High School Diploma -

St.Joseph Convent High School
Vile Parle West

Skills

Planning and Coordination

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Timeline

Sr.Executive-Front Desk/Administrator

Pentagon Premises Pvt.ltd
06.2017 - Current

Front Desk Manager

Icastx Technologies
12.2016 - 04.2017

Front Desk Supervisor-Admin

Idea Square Buisness Centre
03.2016 - 11.2016

Consultant for Accreditation

NFDC-FILM BAZAAR
08.2015 - 12.2021

Marketing Executive

FX School
06.2012 - 10.2013

Placement Executive

Digital Academy-The Film School
05.2011 - 03.2012

Customer Service Representative

Rhombus Technologies
07.2008 - 08.2009

High School Diploma -

Raheja College of Arts And Commerce
06.2006 - 07.2011

High School Diploma -

St.Joseph Convent High School

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Rickale ThomasSr. Executive-Front Desk/Admin