Tusha Govekar
Badlapur
Summary
Dynamic Front Desk Executive with Lodha Group, adept at enhancing visitor experiences and streamlining operations. Proficient in CRM applications and effective communication, I successfully resolved resident requests and maintained meticulous records, ensuring seamless service delivery. My proactive approach and problem-solving skills contributed to a well-organized front desk environment.
Overview
1
1
year of professional experience
Work History
Front Desk Executive/Front Desk Executrive/Office Administrator Coordinator
Lodha Group
Dombivli
04.2025 - Current
- Managed front desk operations, greeting visitors and clients while projecting a professional image.
- Provided on-desk support by addressing walk-in and telephonic queries effectively.
- Handled resident interactions and resolved requests in collaboration with backend support teams.
- Communicated with internal departments via email to follow up on pending tasks.
- Utilized CRM applications to log requests, update statuses, and manage coordination.
- Coordinated tracking of service tickets to monitor progress and maintain records.
- Maintained resident documentation, applying knowledge of KYC procedures and standards.
- Ensured organized management of visitor logs, appointment schedules, and office records.
Education
Master of Arts - Sociology
Kanpur University
01.2010
Bachelor of Arts -
Lucknow University
01.2007
Skills
- MS-Office
- Front desk operations
- Customer relationship management
- Visitor coordination
- CRM application usage
- KYC procedures
- Effective communication
- Problem resolution
- Record maintenance
Personal Information
- Date of Birth: 05/13/86
- Gender: Female
- Marital Status: Married
Hobbies and Interests
- Painting
- Listening Music
- Cooking
Disclaimer
I hereby declare that information mentioned above is correct to my knowledge and I bear the responsibility for correctness of these particulars.
Languages
- Hindi
- English
- Hindi
Additional Qualifications
Professional Diploma in Computer Applications & Programming, F-Tech, Lucknow
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
References
References available upon request.
Timeline
Front Desk Executive/Front Desk Executrive/Office Administrator Coordinator
Lodha Group
04.2025 - Current
Master of Arts - Sociology
Kanpur University
Bachelor of Arts -
Lucknow University