Ricky Ricky
Panchkula
Summary
Dynamic customer service professional with a proven track record at Taskus, excelling in consultative sales and enhancing customer satisfaction. Skilled in Microsoft Office and adept at understanding customer needs, I successfully implemented strategies that reduced wait times and fostered strong client relationships, driving retention and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Teammate
Taskus
Mohali
09.2022 - Current
- Ranked among top teammates for Merchant Specialist at DoorDash.
- Balanced responsibilities, including answering calls, responding to emails, and managing live chats.
- Processed orders and managed returns in a timely manner.
- Provided product information and recommendations to enhance customer satisfaction.
- Increased customer retention through attentive service and proactive issue resolution.
- Cross-trained staff to provide backup support for organisational leadership.
- Implemented strategies that reduced wait times and enhanced caller experience.
- Developed strong client relationships by understanding needs and offering personalised solutions.
Analyst
Eclerx
Chandigarh
01.2020 - 09.2021
- Assessed customer feedback to drive enhancements in products and services.
- Directed migration of systems to cloud-based architecture, boosting accessibility and security measures.
- Managed database systems for efficient operational data tracking.
- Executed root cause analysis to identify issues and implement effective solutions.
Education
Bachelor of Arts -
Panjab University
Chandigarh09.2020
Skills
- Consultative Sales
- Microsoft Office
- Customer service excellence
- Coordination
- Team Collaboration
- Time management abilities
- Understanding Customer Needs
- Order processing
- Product recommendations
- Hospitality and accommodation
- Punctuality and reliability
Timeline
Customer Service Teammate
Taskus
09.2022 - Current
Analyst
Eclerx
01.2020 - 09.2021
Bachelor of Arts -
Panjab University