Ricky Martin Paul Golla
Tanuku
Summary
Dynamic Software Engineer with over 2 years and 10 months at HCL Technologies, specializing in production support and incident resolution. Excelled in optimizing systems for scalability, leveraging Full Stack Java and problem-solving skills to enhance service availability. Proven track record in improving system performance, demonstrating a keen eye for detail and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Engineer
HCL Technologies PVT LTD.
Chennai
04.2022 - Current
- Company Overview: Skilled and dedicated production support analyst with two years and 10 months of experience and a proven track record of effectively managing and resolving production incidents.
- Provided tier 2 support for production systems, including troubleshooting application issues, resolving incidents, and ensuring service availability.
- Documented and tracked all production incidents, conducted root cause analysis, and implemented preventive measures to minimize recurrence.
- Conducted regular performance monitoring and analysis, identifying areas for optimization and scalability to support business growth.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
Education
B.E.(Mech) -
SRM Institute of Engineering And Technology
Kattankulathur05-2020
Intermediate - M.P.C
Aditya Junior College
Bhimavaram03-2015
SSC -
Sri Chaitanya Techno School
Kumudavalli03-2013
Skills
- Full Stack Java
- Spring Boot
- JavaScript
- HTML
- CSS
- Reactjs
- ServiceNow
- Grafana
- Elastic
- Splunk
- QA Testing
- Angular
Disclaimer
I hereby declare that the above-mentioned details are accurate to the best of my knowledge. Any clarifications or suggestions can be sought on contact.
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 07/30/98
- Gender: Male
- Nationality: Indian
- Religion: Christian
Certification
- AWS Cloud Practitioner
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Software Engineer
HCL Technologies PVT LTD.
04.2022 - Current
B.E.(Mech) -
SRM Institute of Engineering And Technology
Intermediate - M.P.C
Aditya Junior College
SSC -
Sri Chaitanya Techno School
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