Jira
Riddhesh Garg
Lead Implemantation And Software Tester
Jaipur
Summary
Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in US Benefits and HRMS software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Testes and Implementation
A3logics Pvt Ltd
Jaipur
02.2018 - Current
- Conducted risk assessments for potential system vulnerabilities, contributing to robust security measures in place across products.
- Reduced defect rates by conducting thorough root cause analysis and providing actionable feedback to developers.
- Managed small team of 5 members.
- Enhanced team efficiency by training and mentoring junior testers on best practices and procedures.
- Contributed to successful acquisition of new clients by showcasing expertise in testing processes and methodologies during sales presentations.
- Streamlined testing processes with development of automated test scripts, saving time on repetitive tasks.
Technical Support Executive
Teleperformance
Jaipur
07.2017 - 01.2018
- Support client with issues on Microsoft products like Windows, Office Etc
- Managed chat customer contact center with 17 support representatives
Education
Bachelor of Technology - Computer And Information Sciences
Jec, Kukus
Kukas Jaipur 07.2011 - 10.2015
High School Diploma -
My Own School
Jaipur 03.2010 - 02.2011
Skills
US Benefits and HRMS
undefinedSoftware
SQL
Microsoft Office
Certification
Certified Scrum master
Timeline
Certified Scrum master
09-2023
Lead Testes and Implementation
A3logics Pvt Ltd
02.2018 - Current
Technical Support Executive
Teleperformance
07.2017 - 01.2018
Bachelor of Technology - Computer And Information Sciences
Jec, Kukus
07.2011 - 10.2015
High School Diploma -
My Own School
03.2010 - 02.2011
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