Summary
Overview
Work History
Education
Skills
Certification
Interests
Disclaimer
Timeline
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Riddhi A

Product Support Engineer
Gudalur

Summary

Dedicated and customer-focused Product Support Engineer with 1 year of experience at Zoho. Adept at troubleshooting, resolving client issues, and providing exceptional product guidance. Skilled in communication, time management, and cross-functional collaboration. Strong foundation in logistics and management backed by academic excellence and hands-on internships.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Product Support Engineer

Zoho Corporation
07.2024 - Current
  • Provide technical support and functional assistance to users across Zoho's products.
  • Troubleshoot customer issues via chat, email, and remote sessions.
  • Collaborate with product and development teams to resolve escalations.
  • Educate customers on features, best practices, and product usage.
  • Document solutions to enrich the support knowledge base.

Education

BBA - Logistics

Hindusthan College of Arts And Science
Coimbatore, India
01.2021 - 01.2024

High School -

ST Thomas English High School
01.2018 - 01.2019

Higher Secondary School -

ST Thomas Higher Secondary School
01.2019 - 01.2021

Skills

  • Customer Support & Issue Resolution
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Certification

Logwiz Shipping and Logistics Professional Training

Interests

Music, Dancing, Cooking, Travel, Photography, Fitness

Disclaimer

I hereby declare that the above information is true to the best of my knowledge. (Riddhi A)

Timeline

Product Support Engineer

Zoho Corporation
07.2024 - Current

BBA - Logistics

Hindusthan College of Arts And Science
01.2021 - 01.2024

Higher Secondary School -

ST Thomas Higher Secondary School
01.2019 - 01.2021

High School -

ST Thomas English High School
01.2018 - 01.2019

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Riddhi AProduct Support Engineer