RIDDHI SHAH

• Conduct in-depth ad hoc analyses and deep dives into large datasets to evaluate product performance, campaign effectiveness, and operational efficiency
• Define, monitor, and improve key business and product metrics to support strategic decision-making
• Designed and maintained scalable dashboards using Tableau/Looker to provide real-time visibility into product and operational KPIs
• Executed daily and periodic production cycles, achieving high standards for quality, accuracy, and turnaround time (TAT).
• Performed high-volume data input, validation, and integrity checks across multiple international markets and datasets.
• Collaborated with onshore, offshore, and cross-functional teams to efficiently resolve operational and data discrepancies, enhancing overall data integrity.
• Partnered with product, engineering, and business teams to understand data requirements and deliver actionable insights
• Led data profiling, validation, and integration of new data sources ensuring high data quality and reliability
• Communicated findings, insights, and recommendations to stakeholders through clear visualizations and presentations
• Improved data accuracy by identifying inconsistencies and implementing data quality checks, reducing reporting errors by 99%
• Supported Continuous Improvement Programs (CIP) to enhance systems and facilitate adoption of new tools, driving operational effectiveness.
• Monitored and reported KPIs related to data quality, accuracy, and on-time delivery, enabling data-driven decision-making.
• Operated effectively in a virtual, multicultural environment, ensuring seamless communication and task execution across regions.
• Assisted team in compiling KPI reports and creating operational dashboards to track performance metrics.
• Supported team in implementing automation initiatives and documenting processes to enhance efficiency.
• Streamlined operations through the implementation of advanced data management systems.
• Introduced highly efficient data quality measures, enhancing operational productivity.
• Facilitated seamless data integration with thorough cleansing procedures.
• Collaborated closely with IT department for system updates and maintenance tasks.
• Established clear communication channels within the team promoting effective collaboration.

Client Consultation & Assessment

• Evaluate students' academic backgrounds, financial situations, and immigration eligibility to recommend appropriate visa categories and destination countries
• Conduct initial consultations to understand educational goals and timelines
• Assess documentation readiness and identify potential red flags early

Application Management

• Guide students through the complete visa application process, from document collection to submission
• Prepare and review application forms for accuracy and completeness
• Ensure all supporting documents meet embassy/consulate requirements (transcripts, financial statements, sponsorship letters, etc.)

Documentation & Compliance

• Stay current on visa regulations, policy changes, and processing requirements for key destination countries (US, UK, Canada, Australia, etc.)
• Verify authenticity and sufficiency of financial documentation
• Prepare students for visa interviews with mock sessions and guidance on common questions

Institutional Coordination

• Liaise with universities and colleges regarding admission letters, I-20s, CAS numbers, or COEs
• Coordinate with financial institutions for loan documentation and fund verification
• Communicate with embassies and visa application centers as needed

Client Communication & Support

• Maintain clear, timely communication with students and families throughout the process
• Provide updates on application status and next steps
• Address concerns and manage expectations around processing times and outcomes

Record-Keeping & Reporting

• Maintain accurate case files and application records
• Track application outcomes and generate reports on success rates
• Document feedback to improve processes and counselor training

• To provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
• Provided comprehensive IT technical support to users, addressing hardware and software issues.
• Assisted users with computer hardware and software issues to minimize downtime
• Demonstrated proficiency in C# and .NET technologies for software development.
• Possessed in-depth knowledge of the .NET Framework for application development.
• Exhibited strong command of SQL for database management and queries.
• Hands on experience with web designing
• Ensure all solutions are documented and meet design requirements
• Fully understand and communicate business requirements
• Prepared to contribute to the platform support team, ensuring system reliability.
• Resolve issues for staff via phone, in person, or electronically
• Logged bugs and enhancement requests for software improvement tracking.
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and website
• Provide introductory online & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company Source potential candidates from various online channels (e.g. social media and professional platforms like Stack Overflow and Behance)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Provide shortlists of qualified candidates to hiring managers
• Send job offer emails and answer queries about compensation and benefits
• Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire
• Participate in job fairs and host in-house recruitment events
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard

• Prepared and distributed assignments and tests to evaluate candidates' numerical, language, and logical reasoning skills
• Collaborated with managers to assess and forecast future hiring needs
• Consulted with new hires and facilitated onboarding process to ensure smooth transition into roles