Ridhima Sood
Bangalore
Summary
Result-driven Presales Engineer with over four years of experience, specializing in delivering impactful solutions throughout the sales cycle, from discovery to solution defense. Expertise in leading technical engagements and influencing deal strategies through deep product knowledge. Proficient in pipeline development and pre-sales operations, driving customer success and revenue growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist 3, Inside Product
Dell Technologies
04.2025 - Current
- Recently promoted to lead & manage all presales technical activities, ensuring alignment with product revenue goals & strategic initiatives
- Partnered with sales to conduct thorough discovery sessions to identify client challenges and build tailored solutions.
Specialist 2, Inside Product
Dell Technologies
10.2023 - 03.2025
- Delivered customized solutions and engaging product demonstrations for SMB and mid-market clients, shortening sales cycles and increasing win rates.
- Contributed compelling technical narratives and documentation to RFP/RFI processes, enhancing proposal quality.
- Served as trusted advisor throughout sales processes, ensuring technical validation and feasibility of proposed solutions.
- Maintained alignment with implementation, support, and product teams to drive post-sale success.
- Closed 10+ deals resulting in revenue exceeding $3M and pipeline development of over $4M.
Sales Engineer Analyst
Dell Technologies
05.2021 - 10.2023
- Served as primary point of contact for customers, facilitating communication and relationship management.
- Supported end-to-end sales cycle, encompassing discovery calls, solution design, POCs, and technical defense sessions.
- Collaborated with sales leadership to develop pipeline generation and account planning strategies targeting high-value opportunities.
- Provided clear, timely responses to complex customer queries to expedite deal progression.
- Assisted in finalizing 27 deals producing revenue above 23M.
Remote Systems Engineer (Intern)
Dell Technologies
01.2021 - 06.2021
- Maintained customer satisfaction score of 95% while supporting Field Solutions Architect and Sales Team with internal case queue.
- Achieved top scores in multiple knowledge assessments, certifications, trainings, and projects.
Education
B.Tech in Computer And Communication Engineering -
Manipal University Jaipur
06-2021
Skills
- Storage Solutions
- Customer Discovery & Demos
- Cross Functional Collaboration
- Vaule Based Selling
- Technical documentation
- Presentation skills
Accomplishments
- Cheers Award (2024): "From Technical Expert to Customer-Focused Leader" - Levi Oister, Senior Systems Engineer
- Game Changer (2024): "Recognizing Ridhima's stellar contributions to her NA Central commercial Tier 1 accounts" - Rajkumar Ekanatheeswaran, Director PCoE
- Game Changer (2023): "Rockstar CXE for NA Central Corp" - Rajkumar Ekanatheeswaran, Director PCoE
- Delight Award (2023): "Enabling Projects and Teams" - Levi Oister, Senior Systems Engineer
Certification
- Specialist - Technlogy Architect, Midrange Storage Solutions 2.0
- Associate - Networking 1.0
- Associate - Information Storage & Management 4.0
- Specialist - Cloud Architect, Cloud Infrastructure 3.0
- Dell Gen AI Foundations
Timeline
Specialist 3, Inside Product
Dell Technologies
04.2025 - Current
Specialist 2, Inside Product
Dell Technologies
10.2023 - 03.2025
Sales Engineer Analyst
Dell Technologies
05.2021 - 10.2023
Remote Systems Engineer (Intern)
Dell Technologies
01.2021 - 06.2021
B.Tech in Computer And Communication Engineering -
Manipal University Jaipur
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