Riju Ghosh
Howrah
Summary
Accomplished Catalog Manager with a proven track record at Amazon, enhancing e-commerce platforms and driving data-driven decisions. Expert in merchandising strategies and human resources management, I've significantly improved program delivery and operational efficiency. My leadership has fostered team productivity and competitive positioning, embodying innovation and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catalog Manager
Amazon
Hyderabad
06.2022 - Current
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
Supervisor of Operations
Amazon
Hyderabad
03.2020 - 05.2022
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Team Supervisor
Amazon
Hyderabad
11.2017 - 02.2020
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Championed the adoption of new technologies to improve team productivity and service delivery.
Education
Bachelor of Arts - Journalism And Mass Communication
Sikkim Manipal University
Manipal11-2011
Skills
- Catalog maintenance
- E-commerce platforms
- Promotional planning
- Merchandising strategies
- Competitive analysis
- Pricing strategy
- Data-driven decision making
- Performance tracking and evaluation
- Human resources management
Affiliations
- SCUBA diving
- Hiking
- Writing
Languages
English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Employee of the Quarter: Q2 2016
- Most Valuable Contributor - 2017
- Making great hiring decisions - 2022 (100 hires)
- Team Manager of the Quarter - Q2, 2023
Certification
- Six Sigma Yellow Belt Certified
- HR Management Assessment Certified
Timeline
Catalog Manager
Amazon
06.2022 - Current
Supervisor of Operations
Amazon
03.2020 - 05.2022
Team Supervisor
Amazon
11.2017 - 02.2020
Bachelor of Arts - Journalism And Mass Communication
Sikkim Manipal University
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