RIJU ROY
Bangalore
Summary
Experienced program and project manager with expertise in managing cross-functional teams, optimizing resource allocation, and delivering successful outcomes. Proficient in SLA management, task prioritization, and using tools like Work-front (formerly JIRA) to streamline workflows. Experienced in data analysis, stakeholder management, and ensuring alignment with organizational goals. Skilled in staffing optimization, schedule management, and driving continuous improvements through training and performance analysis. Adept at ensuring service level compliance, mitigating risks, and enhancing operational efficiency to meet business needs. Strong communicator with a focus on strategic planning and team collaboration.
Overview
6
6
years of professional experience
Work History
WFM Scheduling Analyst
Amazon
Bangalore
03.2024 - Current
- Program Management: Working with cross-functional teams with managing and executing multiple projects, ensuring alignment with organizational goals and timelines. Optimized resource allocation, tracked progress, and delivered successful program outcomes.
- Project Management: Experienced in managing projects from initiation to completion, ensuring timely delivery within budget and scope. Proficient in resource allocation, risk management, and team coordination to meet objectives. Skilled in utilizing project management tools and methodologies for efficient execution and stakeholder communication.
- SIM & Work-front (formerly JIRA) Management: Oversee task creation, prioritisation, and tracking in Work-front, ensuring alignment with service goals. Optimize workflows to streamline task management and improve efficiency. Collaborate with teams, utilize reporting tools, and integrate with SIM for centralized project management.
- Data Analysis: Performing data analysis by inspecting, cleaning, and interpreting data to uncover meaningful insights. It involves applying statistical and computational techniques to identify trends, patterns, and correlations. The goal is to inform decision-making and drive business or research outcomes.
- Stakeholder Management: Working closely with key stakeholders involves identifying, understanding, and engaging individuals or groups affected by a project or decision. Ensuring that the business goals are aligned and addressed to maintain positive relationships, as well as project and program success.
- Service Level Management: Proficient in managing Service Level Agreements (SLAs) to ensure compliance with performance standards and customer expectations. Experienced in monitoring and reporting on SLA metrics, addressing deviations, and driving improvements. Skilled in coordinating with stakeholders to maintain consistent service quality and resolve issues promptly.
- Efficient Staffing Schedule Preparation: Creating schedules to ensure the right number of staff is available at all times, minimizing service level misses.
- Schedule Change Request Management: Handling schedule changes to accommodate shifts in staffing needs.
- Up-skilling for Multi-Platform Training: Ensuring employees are trained across multiple platforms, increasing versatility.
- WW Site & Headcount Mismatch Analysis: Analysing discrepancies between staffing needs and actual resources, then addressing them.
- Monitoring High Forecasts & Staffing: Adjusting staffing based on forecasted demand to meet service level agreements.
- Scheduling & Optimization of Activities: Managing meetings, training, and other non-phone activities to optimize productivity.
- Weekly Staffing Review: Leading discussions on staffing performance, analyzing risks, and adjusting forecasts.
- Non-Productive Time Management: Managing time spent on non-productive activities, ensuring proper planning.
Data Analyst
Amazon
Bangalore
05.2022 - 03.2024
- Data Analysis for Product Distribution: Analyzed extensive datasets to optimise product sourcing and distribution across various channels, including SOA, FBA, and MFN–FT
- Report Preparation and Stakeholder Collaboration: Prepared and presented reports to meet operational requirements, fostering collaboration with stakeholders to ensure alignment and effectiveness
- Business Reports Preparation: Prepared weekly and monthly business reports decks for operational review, providing valuable insights for decision-making
- CAQ Score Project Management: Managed the CAQ Score Project to enhance listing quality, providing weekly updates and directly contributing to increased GMS (Gross Merchandise Sales) for Amazon
- WhatsApp and Missed Call Sellers Support: Provided real-time support to potential sellers on the Amazon marketplace, facilitating their registrations and engagement by sharing their details with the team on real time basis for smooth onboarding procedure
- Compliance Reporting for Metric Maintenance: Generated compliance reports to maintain and improve team metrics, ensuring adherence to operational standards
- ASSR Lead Leakage Reduction: Collaborated with cross-functional Stakeholders and Frontline Team to reduce ASSR Lead Leakage by 10%, preserving SLAs and ensuring quick resolution of issues
- Gold Mine Leads Collaboration: Closely collaborated with stakeholders on the Gold Mine Leads project, identifying and onboarding high-value sellers in the Amazon marketplace
- RNL Sellers Project Management: Managed the RNL Sellers project, analyzing data and assigning leads to highly motivated Amazon marketplace sellers, facilitating their onboarding
- Performance Data Provisioning: Prepared weekly and monthly provisional performance data, offering comprehensive visualisation of trending performances
- ETL Data Extraction and Reporting: Worked daily with ETL Manager to extract data as per business needs and prepared reports for operational use
- Cosmos Reports and Dashboards Creation: Created Cosmos reports and dashboards to facilitate data extraction for the Leadership Team, enabling informed decision-making
- Efficient Teamwork Promotion: Identified pain points through data analysis, promoting efficient teamwork and problem-solving within the team
- Project Management and Prioritisation: Managed multiple projects within the team, ensuring effective work prioritisation and planning for timely delivery
- Call Auditing and Coaching: Audited team calls in real-time, providing feedback and coaching for continuous improvement and performance enhancement
Onboarding Associate (SOA and FBA Prime)
Amazon
Bangalore
08.2020 - 01.2022
- Seller–Onboarding–and–Engagement: Initiated contact with potential sellers, facilitating their onboarding onto the Amazon platform to kickstart their businesses
- FBA Upselling Support: Provided assistance to sellers in transitioning their products to the FBA platform, optimizing their sales potential and expanding their market reach
- Buddy Program Management: Successfully managed the Buddy Program, mentoring team associates to enhance their skills and performance standards, thus fostering a culture of continuous improvement
- Data-driven Problem Solving: Created insightful reports that identified pain points within the team, enabling targeted solutions to achieve business targets effectively
- Seller Relationship Management: Identified and addressed sellers' pain points, strategically upselling their inventory on Amazon.in across both SOA and FBA products, ultimately boosting their sales performance
Mechanical Engineer
Mining Associates Pvt. Ltd.
Udaipur
12.2018 - 07.2020
- RIG Maintenance in Underground Mines: Oversaw the maintenance of RIGs deployed in underground mines, ensuring their optimal functioning and safety compliance
- Site Management and Team Leadership: Managed site operations and led a team in executing day-to-day tasks, maintaining efficiency and productivity
- Real-Time Data Reporting: Submitted real-time data reports to clients, providing timely updates on project progress and key metrics
Education
Bachelor of Technology - Mechanical Engineering
Asansol Engineering College
Asansol07-2018
Diploma - Mechanical Engineering
NHIT
Durgapur08-2015
Skills
- Data Analysis
- ETL
- SQL
- Advanced Excel
- Problem Solving
- Attention to Detail
- Project Management
- Stakeholder Management
- Decision Making
- Team Leadership
Accomplishments
- Intermediate SQL Certificate, 1512522B9D38
Awards
- Rockstar Award
- GEM Award
- Data Champion
- Pilot Champ
Languages
English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
WFM Scheduling Analyst
Amazon
03.2024 - Current
Data Analyst
Amazon
05.2022 - 03.2024
Onboarding Associate (SOA and FBA Prime)
Amazon
08.2020 - 01.2022
Mechanical Engineer
Mining Associates Pvt. Ltd.
12.2018 - 07.2020
Bachelor of Technology - Mechanical Engineering
Asansol Engineering College
Diploma - Mechanical Engineering
NHIT
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