Umesh Chavan
Gulbarga
Summary
Dynamic professional with a proven track record at Aptino Technologies Pvt Ltd., excelling in real-time analysis and reporting. Proficient in MS Office and adept at leveraging hardware and networking skills. Recognized for enhancing process performance and achieving high customer satisfaction through effective communication and analytical abilities.
Overview
10
10
years of professional experience
Work History
WFM - Real Time Analyst
Aptino Technologies Pvt Ltd.
07.2024 - 07.2025
- Monitor real time and roaster adherence using IEX tool.
- Monitored call volume and break adherence, identifying real-time issues such as not ready and unauthorized aux statuses.
- Highlighted aux deviation and unethical activities by agents in real time to ensure compliance and accountability.
- Preparing Dashboard on daily basis to gage process performance Monitor Real time.
- Managed weekly and daily report creation in MS-Excel, providing comprehensive insights into performance trends.
- Prepared reports on service level, shrinkage, AHT, productivity, late login, and MTD attendance to support operational analysis.
Demand Generation Executive
Facile Info Services
12.2022 - 07.2023
- Utilized online research tools (LinkedIn, ZoomInfo, Bloomberg, Hoovers, Manta) to gather accurate contact information of prospects.
- Researched and confirmed comprehensive prospect client details using various websites and portals.
- Called prospects to verify company details, including job title and email addresses.
Research Analyst Data Practice
XDBS Corporations
11.2020 - 11.2022
- Demonstrated expertise in primary and advanced research techniques to provide actionable insights.
- Utilized online research tools (LinkedIn, ZoomInfo, Bloomberg, Hoovers, Manta) to retrieve and verify prospect contact information.
- Researched prospect client details online, confirming full contact information through various websites, portals, and tools.
- Ability to meet set targets on a daily and weekly basis with Quality Parameters.
Online Business Analyst
Atidiv India Pvt Ltd
12.2017 - 05.2020
- Analyzed local businesses in US to identify trends and opportunities.
- Utilized Salesforce tool to manage business operations effectively.
- Evaluated credibility of US businesses through comprehensive interrogations.
Customer Service Associate
Intelenet Global Service
12.2015 - 10.2017
- Achieved recognition as Best Performer of the Month for exceptional customer service.
- Handled customer enquiries, requests, and complaints, including billing questions and payment extensions.
- Responded to customer emails, providing information based on identified purpose of inquiries.
Education
BSc -
MCSE Mumbai
05-2015
PUC -
01.2009
SSLC -
01.2007
Skills
- Scheduling management
- Real-time monitoring
- Data reporting
- Data analysis
- Workforce management
- Excel reporting
- Call volume management
- Analyze data
- Customer service experience
- Lead generation
- Prospect verification
- Customer service understanding
- Process improvement
- Business analysis
Hobbies and Interests
- Playing Cricket
- Volley Ball
Languages
- English
- Hindi
- Marathi
- Kannada
Personal Information
- Father's Name: Ganapati Chavan
- Date of Birth: 04/19/1991
- Marital Status: Married
- Religion: Hindu
Timeline
WFM - Real Time Analyst
Aptino Technologies Pvt Ltd.
07.2024 - 07.2025
Demand Generation Executive
Facile Info Services
12.2022 - 07.2023
Research Analyst Data Practice
XDBS Corporations
11.2020 - 11.2022
Online Business Analyst
Atidiv India Pvt Ltd
12.2017 - 05.2020
Customer Service Associate
Intelenet Global Service
12.2015 - 10.2017
BSc -
MCSE Mumbai