Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Umesh Chavan

Gulbarga

Summary

Dynamic professional with a proven track record at Aptino Technologies Pvt Ltd., excelling in real-time analysis and reporting. Proficient in MS Office and adept at leveraging hardware and networking skills. Recognized for enhancing process performance and achieving high customer satisfaction through effective communication and analytical abilities.

Overview

10
10
years of professional experience

Work History

WFM - Real Time Analyst

Aptino Technologies Pvt Ltd.
07.2024 - 07.2025
  • Monitor real time and roaster adherence using IEX tool.
  • Monitored call volume and break adherence, identifying real-time issues such as not ready and unauthorized aux statuses.
  • Highlighted aux deviation and unethical activities by agents in real time to ensure compliance and accountability.
  • Preparing Dashboard on daily basis to gage process performance Monitor Real time.
  • Managed weekly and daily report creation in MS-Excel, providing comprehensive insights into performance trends.
  • Prepared reports on service level, shrinkage, AHT, productivity, late login, and MTD attendance to support operational analysis.

Demand Generation Executive

Facile Info Services
12.2022 - 07.2023
  • Utilized online research tools (LinkedIn, ZoomInfo, Bloomberg, Hoovers, Manta) to gather accurate contact information of prospects.
  • Researched and confirmed comprehensive prospect client details using various websites and portals.
  • Called prospects to verify company details, including job title and email addresses.

Research Analyst Data Practice

XDBS Corporations
11.2020 - 11.2022
  • Demonstrated expertise in primary and advanced research techniques to provide actionable insights.
  • Utilized online research tools (LinkedIn, ZoomInfo, Bloomberg, Hoovers, Manta) to retrieve and verify prospect contact information.
  • Researched prospect client details online, confirming full contact information through various websites, portals, and tools.
  • Ability to meet set targets on a daily and weekly basis with Quality Parameters.

Online Business Analyst

Atidiv India Pvt Ltd
12.2017 - 05.2020
  • Analyzed local businesses in US to identify trends and opportunities.
  • Utilized Salesforce tool to manage business operations effectively.
  • Evaluated credibility of US businesses through comprehensive interrogations.

Customer Service Associate

Intelenet Global Service
12.2015 - 10.2017
  • Achieved recognition as Best Performer of the Month for exceptional customer service.
  • Handled customer enquiries, requests, and complaints, including billing questions and payment extensions.
  • Responded to customer emails, providing information based on identified purpose of inquiries.

Education

BSc -

MCSE Mumbai
05-2015

PUC -

01.2009

SSLC -

01.2007

Skills

  • Scheduling management
  • Real-time monitoring
  • Data reporting
  • Data analysis
  • Workforce management
  • Excel reporting
  • Call volume management
  • Analyze data
  • Customer service experience
  • Lead generation
  • Prospect verification
  • Customer service understanding
  • Process improvement
  • Business analysis

Hobbies and Interests

  • Playing Cricket
  • Volley Ball

Languages

  • English
  • Hindi
  • Marathi
  • Kannada

Personal Information

  • Father's Name: Ganapati Chavan
  • Date of Birth: 04/19/1991
  • Marital Status: Married
  • Religion: Hindu

Timeline

WFM - Real Time Analyst

Aptino Technologies Pvt Ltd.
07.2024 - 07.2025

Demand Generation Executive

Facile Info Services
12.2022 - 07.2023

Research Analyst Data Practice

XDBS Corporations
11.2020 - 11.2022

Online Business Analyst

Atidiv India Pvt Ltd
12.2017 - 05.2020

Customer Service Associate

Intelenet Global Service
12.2015 - 10.2017

BSc -

MCSE Mumbai

PUC -

SSLC -

Umesh Chavan