Customer Support Associate
Amazon
07.2022 - 09.2022
- Answered customer questions by phone and email, managing 60 to 70 calls daily, and quickly solving problems related to order status, product details, and shipping.
- Stayed updated on Amazon's products to provide clear and accurate information about features and functions.
- Worked with other teams to resolve more complex issues, ensuring smooth communication and efficient problem-solving.
- Delivered friendly and helpful service to maintain high levels of customer satisfaction.
- Tracked and reported common issues to contribute to overall improvements in customer support.
