I enjoy staying fit and going to gym I also like to keep my commercial awareness up to date and enjoy reading Cricket is my Passion
Rim Sirali
Desktop Support Engineer
Kolkata,WB
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Certified in Basic Hardware & Networking.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Desktop Support Engineer
Wipro Ltd
Kolkata, West Bengal
07.2019 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Patched software and installed new versions to eliminate security problems and protect data.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Desktop Support Engineer
S.S Consultancy
Howrah, West Bengal
05.2018 - 08.2019
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Identified scope of problem and provided operational and technical assistance to remedy.
Education
Diploma - Electrical Engineering
Gobindapur Polytechnic College
Mursidabadh 10.2014 - 08.2017
High School Diploma -
Gobindapur Kalicharan High School
Gobindapur 05.2011 - 05.2013
10th - General Studies
Sarisha Ramakrishna Mission Sikha Mandir
Sarisha 02.2005 - 02.2011
Skills
Remote Diagnostics
Interests
Timeline
Desktop Support Engineer
Wipro Ltd
07.2019 - Current
Desktop Support Engineer
S.S Consultancy
05.2018 - 08.2019
Diploma - Electrical Engineering
Gobindapur Polytechnic College
10.2014 - 08.2017
High School Diploma -
Gobindapur Kalicharan High School
05.2011 - 05.2013
10th - General Studies
Sarisha Ramakrishna Mission Sikha Mandir
02.2005 - 02.2011
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