Rimi Adhikary
Delhi
Summary
Result oriented Techno-Operational Specialist with 4 years of proven IT Service Management professional specializing in Incident, Problem, Change Management. Expertise in ITIL skills. Demonstrated skills in capacity planning and lean optimizations. Experienced in working closely with Incident Management teams to ensure SLA compliance for critical incidents. Proactive in recommending process improvements to address constraints. Competent in endpoint security tasks, including BitLocker, LastPass, Mac OS testing, Java patch, security assessments, and UAT testing as part of change management.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Analyst
HCLTech
01.2023 - Current
- As a senior analyst I have proven track record of managing priorities to ensure deadlines are met with high quality outcomes, provided strategic guidance to senior leaders on business operations, processes and procedures
- I have been handling daily operational calls, effectively eliminating aging tickets, reducing reopen tickets and minimize hop counts and preparing Lean IT data
- Provided support and training to new joiner and team ,so that team can meet deliverables on time.
IT Analyst
British Council Management Services
11.2021 - 01.2023
- Daily/Weekly/Monthly Operational review, collaboration with technical track leads
- Grants full access to manage users according to license, analysis and escalation of Incident and request tickets to concerned team and coordinate with teams till closure within agreed SLA
- Analyzed and Escalated incident and request ticket to concerned team and co ordinate with team till closure with in agreed SLA
Associate
Wipro Ltd
04.2021 - 09.2021
- During my tenure at Wipro, I was entrusted with the management of service tickets and the preparation of Management Information System (MIS) data
- Additionally, I collaborated with various teams in a dynamic setting to efficiently and swiftly resolve end user issues
Assistant OPS • Shipment (Non-IT)
TCI Express Ltd
02.2020 - 11.2020
- As an assistant in Logistics Operations at TCI Express, I ensured the accurate and timely completion of all necessary shipment paperwork, promptly addressed logistical issues and implemented effective solutions.
- Maintained precise records of shipments, inventory, and other logistics-related information, and coordinated client meetings with regional managers, and hub managers as well.
Education
Bachelor of Arts -
University of Kolkata
Grade XII - undefined
W.B.C.H.S.E Board
Grade X - undefined
W.B.B.S.E Board
Skills
- Project Management
- ITIL
- Lean Processes
- Global account management
- Operational Review
- Endpoint Security Tasks
- Microsoft Azure
- Mac OS testing
- Java Patch manage
Certification
Certified People manager
Extra-Curricular Activities
- Fun Friday Event Celebration
- Client Visit event
Timeline
Senior Analyst
HCLTech
01.2023 - Current
IT Analyst
British Council Management Services
11.2021 - 01.2023
Associate
Wipro Ltd
04.2021 - 09.2021
Assistant OPS • Shipment (Non-IT)
TCI Express Ltd
02.2020 - 11.2020
Grade XII - undefined
W.B.C.H.S.E Board
Grade X - undefined
W.B.B.S.E Board
Bachelor of Arts -
University of Kolkata
Similar Profiles
Neha VijapurNeha Vijapur
Senior Specialist at HCLTechSenior Specialist at HCLTech
Indiresh MuthuvelIndiresh Muthuvel
Citrix Engineer at HCLTechCitrix Engineer at HCLTech
SHAISTHA FATHIMASHAISTHA FATHIMA
Test Lead at HCLTechTest Lead at HCLTech