Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
Generic

Rimjhim Jain

Jaipur

Summary

Results-driven Associate Consultant at Eviden with expertise in cloud services and incident management. Successfully automated operational tasks using Ansible, enhancing efficiency. Proven problem solver with strong data analysis skills, leading to a 75% reduction in open service requests at Tata Consultancy Services. Committed to delivering innovative solutions in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Consultant

Eviden
Gurugram
01.2023 - Current
  • Perform daily health checks on applications generating reports for business hedging.
  • Ensure data received from vendors is accurately processed and imported into databases.
  • Manage ServiceNow incidents, change management, and problem management to ensure seamless application operations.
  • Utilize Sumologic for monitoring and troubleshooting application issues.
  • Automate operational tasks using Ansible to improve efficiency.
  • Collaborate with DevOps & development teams for application deployments and infrastructure improvements.

Cloud Support Engineer

Tata Consultancy Services
Pune
07.2019 - 12.2022
  • Strong analytical background, troubleshooting skills and good understanding of IT Support processes- Incident Management, Problem Management, Change Management
  • Experience with troubleshooting EC2 instances for status check through System status check and Instance status check alerts and rectifying if necessary
  • Performed RCA for service downtimes by administering extensive diagnostics which enabled continuous development velocity leading to 40% shorter downtime
  • Reduced open service requests by 75% by creating new workflow procedures
  • Experience in Key AWS Services: EC2, S3, VPC, Beanstalk, Lambda, Cloudformation, Cloudwatch, DynamoDB, IAM, SNS, SES, SQS
  • Provided cloud solutions which include Configuration Management, Continuous Integration and Continuous Development (CI/CD) and to implement Infrastructure as a Service (IaaS) to quickly deliver code to customers
  • Created Automated Pipelines in AWS CodePipeline to deploy code changes in AWS EC2 using services like CloudFormation, CodeBuild, CodeDeploy and S3
  • Performed Disaster Recovery Testing to guarantee business readiness following fail-overs
  • Ensured all customer sites were up and running by utilizing proactive monitoring tools like Elastic, Cloudwatch.

Graphic Designer

C-Better
Jaipur
05.2018 - 07.2018
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs
  • Created aesthetically-pleasing advertisements that complemented products
  • Designed creative digital displays used in on-line advertising for local businesses

Education

Bachelor of Technology - Electronics and Communication

Jaipur Engineering College and Research Centre
Jaipur, Rajasthan
05.2019

Skills

  • SQL
  • ServiceNow
  • JIRA
  • IBM Watson Assistant
  • Bitbucket
  • Jupyter Notebook
  • Visual Studio
  • Eclipse
  • Postman
  • Github
  • Codecommit
  • Cloudwatch
  • Elasticsearch
  • Amazon Web Services (AWS)
  • IBM Cloud
  • Leadership
  • Teamwork
  • Time management
  • Problem Solving
  • Communication
  • Data analysis
  • Incident management
  • Application monitoring
  • Cloud services
  • Change management

Certification

  • Lean six sigma green belt, 31/10/23
  • Human-Computer Interaction (HCI), 10/01/22
  • AWS Certified Developer - Associate, 07/01/22
  • Design for the 21st Century with Don Norman, 01/01/22

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • On the Spot Award, 05/02/24
  • Service Commitment Award, 07/01/22
  • Awarded On the Spot Award, 09/01/20

Timeline

Associate Consultant

Eviden
01.2023 - Current

Cloud Support Engineer

Tata Consultancy Services
07.2019 - 12.2022

Graphic Designer

C-Better
05.2018 - 07.2018

Bachelor of Technology - Electronics and Communication

Jaipur Engineering College and Research Centre

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Rimjhim Jain