Rimpa Chowdhury
Kolkata
Summary
An experienced IT professional with 5.54 years at TCS, have experience in the Telecom and BFSI domain. Passionate about continuous learning and innovation, aspiring to transition into AI and Machine Learning. I want to pursue MCA to deepen my technical expertise and advance in the field of AI/ML and Computer Engineering.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate(BPO1)
Tata Consultancy Services
Kolkata
08.2019 - Current
- Installed, terminated, and tested fiber optic cables for FTTH deployments, resulting in seamless connectivity and exceptional service quality by using GPON technology. Conducted on-site surveys to assess the feasibility of installations, and recommended suitable solutions. Troubleshot and resolved technical issues related to fiber-optic systems.
- Configured and installed fiber optic equipment, including ONTs.
- Collaborated with customers, technicians, and engineers to address customer needs and ensure the successful implementation of installations and services, resulting in customer satisfaction.
- Maintained accurate records of installations, repairs, and maintenance activities, documenting changes made to fiber-optic systems.
- Performed MIS reporting utilizing Excel to generate reports and provide data-driven insights.
- Managed client communication and stakeholder management, ensuring seamless coordination between business and technical teams, gathering requirements, and delivering solutions efficiently.
- BFSI domain, handling banking and financial services projects, including chargeback processing and client account maintenance.
Education
Bachelor of Science - 55.75%
UNIVERSITY OF CALCUTTA
Kolkata06-2019
Higher Secondary Examination - 67.33%
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
Kolkata05-2015
Secondary Examination - 82.57%
WEST BENGAL BOARD OF SECONDARY EDUCATION
Kolkata05-2013
Skills
- Python
- Pandas
- Numpy
- Data Visualization Tools (Matplotlib, Seaborn)
- Advanced Excel
- Power BI
- GPON Technology and Fiber Optic Communication
- ONT Configuration and Network Troubleshooting
- Networking Protocols: VLAN
- Router and Switch Configuration
- Performance Optimization and Bandwidth Management
Accomplishments
- Excellent Customer Service Award, Comcast, TCS. 2024
Certification
- The Data Analyst Course: Complete Data Analyst Bootcamp
Udemy
November 2024
Timeline
Associate(BPO1)
Tata Consultancy Services
08.2019 - Current
Bachelor of Science - 55.75%
UNIVERSITY OF CALCUTTA
Higher Secondary Examination - 67.33%
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
Secondary Examination - 82.57%
WEST BENGAL BOARD OF SECONDARY EDUCATION
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