Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Generic

Rini Sijo

Operations Manager
Ghaziabad

Summary

My objective here is to work judiciously with all company norms and practices and to create a healthy employer employee bond to work in a healthy manner.

Self-motivated and successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

10
10
years of professional experience
8054
8054
years of post-secondary education
2
2
Certifications

Work History

Senior Operations Manager

Yes Bank Ltd
Okhla Phase 1
05.2018 - Current
  • Disbursement of files for Auto/ Two-wheeler / Used car / FMA and Personal and Business loan.
  • Providing monthly reports to the central team such as Vendor error / team productivity sheet / E Nach & E Agreement Penetration etc.
  • Processing Files for DSA and DDSA and generating their codes.
  • Handling customer escalations with Business and credit and providing solutions.
  • Coordinating with other stakeholders for better processing of files and trying for improvisation in giving a better TAT.
  • Resolving Concurrent and Internal Audit Queries on monthly basis.
  • Analyzed strategic, core and support processes, recommending improvements to streamline or automate procedures.
  • Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
  • Trained employees on optimal processes and use of equipment, boosting department efficiency.

Service Delivery Manager

IndusInd Bank Ltd
Saket
06.2017 - 05.2018
  • Customer Service for Branch Banking.
  • Managing Operations like NEFT, RTGS and DD transactions over the counter.
  • Dispatching all applications and other forms for processing customer's requests.
  • Responsible for allotment of locker's along with maintaining them in locker register's.
  • Handling MIS reports (all vectors) for respective branches and Customer escalations.
  • Responsible for resolving branch audits - Timely rectifying and submission of reports.
  • Responsible for New Acquisition of Savings and Current Accounts.

Personal Banker

HDFC BANK LTD
03.2015 - 06.2017
  • Customer service - to ensure walk in customers issues.
  • Managing Operations like A/c opening, Fixed Deposit, Lockers, Registers.
  • Review all critical reports, monitor cash levels, fraud control, filing etc.
  • Responsible for Cross Sell & enhancing relationship with existing customers by selling of Investment products like Mutual Fund, Insurance & Current account & Saving account through generation of referrals from internal database.
  • Enhance the value of existing accounts of Current account & saving account customers.
  • Responsible of retention of accounts Relationship Management for a Portfolio of customers.
  • Used excellent upselling skills to cross-sells bank services and products to customers.
  • Conducted consultations with clients to obtain an extensive understanding of financial needs and recommend appropriate products.
  • Introduced clients to other bankers and partners to help meet needs on broader financial services.
  • Managed customer accounts, including opening, closing and overseeing all large transactions.
  • Informed customers of self-service digital options to enhance loyalty and customer satisfactions.

Education

M.COM -

IGNOU
New Delhi

B.COM -

JESUS & MARY COLLEGE, DELHI UNIVERSITY
New Delhi

12th Grade -

ST.GEORGE'S SCHOOL
New Delhi

10TH GRADE -

ST.GEORGE'S SCHOOL
New Delhi

Skills

  • Finnone

  • Salesforce

MS Office - Excel / Word / Power Point

Certification

Post Graduation Diploma in Banking, Finance, and Insurance, 01/01/15

Personal Information

  • Date of Birth: 11/09/92
  • Gender: Female
  • Marital Status: Married

Accomplishments

  • Laptop Bag for Demat Account Opening contest, 2015, HDFC Bank Ltd
  • Awarded Certificate of Recognition for 'FOREX', 2016, HDFC Bank Ltd
  • Awarded Certificate for 'NTB KA SIKANDER', 07/01/17, IndusInd Bank Ltd
  • Awarded Certificate for National Health Insurance, 10/01/17, IndusInd Bank Ltd
  • Promotion - Promoted to Deputy Manager Grade, 09/01/20
  • Certificate of Appreciation – Spot on Award for exhibiting Professional Entrepreneurship, 02/01/21, Yes Bank Ltd
  • Certificate of Appreciation – Young Leader Award for exhibiting Customer focus, Influence and Impact, Drive for results, 11/01/21, Yes Bank Ltd
  • Promotion - Promoted to Manager Grade, 04/01/22
  • Promotion - Promoted to Senior Manager Grade, 09/01/23

Timeline

Senior Operations Manager

Yes Bank Ltd
05.2018 - Current

Service Delivery Manager

IndusInd Bank Ltd
06.2017 - 05.2018

Personal Banker

HDFC BANK LTD
03.2015 - 06.2017

M.COM -

IGNOU

B.COM -

JESUS & MARY COLLEGE, DELHI UNIVERSITY

12th Grade -

ST.GEORGE'S SCHOOL

10TH GRADE -

ST.GEORGE'S SCHOOL

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Rini SijoOperations Manager