Rinki Kumari
Pune
Summary
Experienced Team Lead in Human Resource and Operation Management with overall 9 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
10
10
years of professional experience
Work History
TEAM LEADER (HR & OPERATION)
upGrad India Pvt Ltd (RAYASH EDUCATION PVT LTD)
01.2021 - 07.2023
- Responsible for overall Quality System in HR department
- Developed organization systems for Operational reports and strengthened operational traceability and operational efficiencies
- Establish action plans for business improvement
- Responsible for day to day functioning/operational work
- Daily briefing with team for day to day achievements
- Improved performance and responsible to mentor team members to find ways to increase quality of Customer services
- Executed staffing requisition and requirements
- Drafted and updated of documents such as job descriptions, employees handbook, performance appraisal forms, appointment letter, Confirmation Letter, Letter of Intent, Offer Letter, policies and other HR related documents
- Responsible for core HR activities such as deductions, benefits, Promotions, terminations And deals with matters concerning employees
- Maintained employee’s attendance/leaves and medical reports
- Ensure completion of joining formalities
- Responsible for Team handling of 20+ members, resolving all kinds of problems of teammates
- Excellent knowledge of LSQ Software for upGrad.
- Conducted training programs twice a month for newbie’s and also for new projects.
EDUCATION MANAGER
JEEVANDEEP PRAKASHAN PVT LTD
07.2017 - 03.2018
- Resolved process, design & development of new business strategies, improved operations and provided exceptional client support for pre primary Education
- Developed team communications and information for Sales meetings
- Conduct Workshop & Training for Sales & Marketing team to update them about client's need & requirement.
- Planned and coordinated educational events and activities such as Seminars on Parents Hood, Good Touch Bad Touch and Training.
EDUCATION COORDINATOR
SHANTI EDUCATION INITIATIVE LIMITED
08.2014 - 03.2017
- Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments
- Responsible for audit and regular Academic visit to franchisee for assessment of quality
- Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Implemented student assessment and evaluation program.
QUALITY ASSURANCE EXECUTIVE
SYMBIOTEC PHARMA LAB LTD
05.2013 - 07.2014
- Validated quality processes by establishing product specifications
- Tracked all IQPA and observed their quality according to SOP's.
- Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.
Education
Executive PGDM in Operation Management -
IMT GHAZIABAD
Ghaziabad, Uttar Pradesh12.2020
M.Sc. Biotechnology -
UTKAL UNIVERSITY
Bhubaneswar, Odisha06.2011
B.Sc. Biotechnology -
Berhampur University
Rayagada, Odisha07.2009
Skills
- Managerial efficiency
- Operational efficiency
- Team Handling
- Business operations management
- HR Skills and HR management
- Relationship development
- Documentation and Reporting
- Employee Evaluation
Accomplishments
- Awarded "Debutant of the year" in March-2015 (Shanti Juniors).
- Awarded "Academic of the year" in May-2016 (Shanti Juniors).
- Completed and done Tie-ups of all Franchisee of shanti juniors of Bihar & Jharkhand with Seth M.r. Jaipuria School.
Timeline
TEAM LEADER (HR & OPERATION)
upGrad India Pvt Ltd (RAYASH EDUCATION PVT LTD)
01.2021 - 07.2023
EDUCATION MANAGER
JEEVANDEEP PRAKASHAN PVT LTD
07.2017 - 03.2018
EDUCATION COORDINATOR
SHANTI EDUCATION INITIATIVE LIMITED
08.2014 - 03.2017
QUALITY ASSURANCE EXECUTIVE
SYMBIOTEC PHARMA LAB LTD
05.2013 - 07.2014
Executive PGDM in Operation Management -
IMT GHAZIABAD
M.Sc. Biotechnology -
UTKAL UNIVERSITY
B.Sc. Biotechnology -
Berhampur University
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