Rinku Jalwal
QA Manager
Delhi
Summary
Accomplished QA Manager with a proven track record at BOLD Technologies, enhancing product quality and customer satisfaction through effective test strategy development and cross-functional team leadership. Expert in Agile methodologies and training, I have significantly contributed to process improvements and team motivation, ensuring project success and excellence in delivery.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
QA Manager
BOLD Technologies
02.2024 - Current
- Reviewed and updated quality assurance policies and procedures.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Collaborated with developers and designers to ensure that delivered products met required specifications and standards.
Project Lead
BOLD Technologies
11.2020 - 01.2024
- Led cross-functional teams to deliver projects on time, within budget, and according to specifications.
- Coordinated resources to ensure successful completion of projects.
- Provided guidance and direction to project teams.
- Tracked and communicated project status to stakeholders and investors through weekly reports.
QA Lead
BOLD technology
03.2017 - 10.2019
- Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Met project scope and delivery dates by planning optimal testing schedules.
Associate QA Lead
Make My Trip
04.2015 - 03.2017
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Conducted manual and automated tests on software applications to identify bugs or defects.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
Senior QA Engineer
Make My Trip
10.2012 - 03.2015
- Collaborated with development teams to resolve complex application problems.
- Reviewed customer feedback and complaints to identify quality issues and improvement opportunities.
QA Associate
Headstrong
02.2011 - 10.2012
- Identified quality problems and recommended solutions.
- Interpreted customer needs into technical documents that are used by developers to create new features.
- Collaborated with the product development team to establish quality criteria for new products.
Education
Bachelor of Engineering - Electrical Engineering
DCRUST Murthal
Skills
- Process improvement strategies
- Team building and motivation
- Test automation management
- Quality metrics monitoring
- Resource allocation and scheduling
- Test strategy development
- Training and mentoring
- Security testing
- Performance metrics
- Playwright Expert
- Python Expert
Timeline
QA Manager
BOLD Technologies
02.2024 - Current
Project Lead
BOLD Technologies
11.2020 - 01.2024
QA Lead
BOLD technology
03.2017 - 10.2019
Associate QA Lead
Make My Trip
04.2015 - 03.2017
Senior QA Engineer
Make My Trip
10.2012 - 03.2015
QA Associate
Headstrong
02.2011 - 10.2012
Bachelor of Engineering - Electrical Engineering
DCRUST Murthal
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