Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Timeline
Generic

Rinku Vishwakarma

Mumbai

Summary

Skilled system engineer with 7 years of specialization in system administration and server monitoring, engaging with clients to effectively address and resolve issues.

Overview

7
7
years of professional experience

Work History

Compute Engineer

GTT Communications
Pune
05.2023 - Current
  • Performed regular OS upgrade patching across enterprise systems to maintain security compliance, and ensure optimal performance.
  • Administer and maintain Windows Server environments (2016, 2019, 2022).
  • Manage and support Linux servers, and patching.
  • Patching through WSUS.
  • Collaborate with other teams for continuous improvement.
  • Responsible for overseeing system performance and client requests.
  • Managed and maintained monitoring clients' infrastructure.
  • Address client requests promptly, resolving technical issues with precision.
  • Server monitoring using Smarts, Xymon, and Nagios.
  • Managed DNS requests for multiple clients, including adding, updating, and removing DNS records.
  • Perform regular patching cycles and emergency updates across Windows and Linux systems.
  • Coordinate downtime and user communications for minimal disruption during patch deployment.
  • Remote access to servers, and troubleshooting the issue.
  • Performed logical volume management (LVM) tasks on Linux servers, including disk space analysis and volume extension, to ensure optimal storage allocation.
  • Collaborated with cross-functional teams to troubleshoot and escalate critical infrastructure issues, ensuring rapid resolution.
  • Monitored and maintained client-server infrastructure and storage systems to ensure optimal performance and uptime.
  • Implemented proactive monitoring solutions to detect and resolve server or storage issues before they impacted operations.
  • Performed antivirus software upgrades, and ensured consistent endpoint protection across all user systems, minimizing security vulnerabilities.
  • Created and managed VM snapshots on VMware, Hyper-V, and VirtualBox to capture and preserve the current state of virtual machines for backup, testing, and troubleshooting purposes.
  • Utilized snapshot features to quickly revert to previous configurations, ensuring minimal downtime during maintenance or updates.

Technical Support Engineer (NOC)

ConnectWise
Mumbai
08.2021 - 05.2023
  • Analyze issues to identify troubleshooting methods needed for quick remediation.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Suggested software and hardware modification to reduce lg time and improve overall speed.
  • Updated and maintained the current customer support database.
  • Monitored systems in operation and quickly troubleshoot errors.
  • Performed root cause analysis and general troubleshooting.
  • Remote access to servers and troubleshooting the issue.
  • Experience on Hyper-V and VMware.
  • Working Experience on LOM Port (Lights Out Management port) to access the link to bring host servers online.
  • Provide L-2 support for critical & high priority issues.
  • Communicate / Escalate server related issues to partner and explain the same details if calling is required.
  • Work on SQL Database using Visual Studio.
  • Work on Device Down application & Active directory.
  • Working on Patch Management.
  • Working Knowledge on Microsoft Active Directory, DNS, DHCP, IIS, NTFS ACL based permissions, File & Print services, Cluster services, WSUS, Group Policy management, Antivirus, Reporting.
  • Able to work autonomously and as part of a team using strong analytical skills.
  • Be services oriented, Customer focused, positive committed and have an enthusiastic 'can do' attitude.
  • Demonstrate a systematic and logical approach to problem-solving.

System Engineer

Interactive Avenue
Mumbai
01.2021 - 08.2021
  • IT networking.
  • Software and hardware management.
  • Customer support services.
  • Software installation, configuration, and upgrades.
  • Data loss mitigation.
  • System backup/recovery.
  • Creating Group Policy.
  • ID Creation and Deletion in Active Directory.
  • Creating policy according to requirements.
  • Providing VPN access to users.
  • Working with the ITIL v4 framework.
  • Working with Linux systems and Mac.
  • Experience in DHCP, DNS.
  • Workflow Planning.
  • Taking a backup of the cloud server using the Commvault application.
  • Proving users' file server access from the file server.
  • Creating the FPT server and giving access to end users.
  • Experience in a Citrix workspace environment.
  • Working with the ticketing portal and incident management.
  • Providing a resolution on the severity of the incident.

Systems Engineer

Precision Infomatics
Mumbai
08.2019 - 01.2021
  • Monitoring and managing all installed systems and infrastructure.
  • Establish, configure, test, and maintain operating systems, application software, and system management tools.
  • The setting, installing, testing, and maintaining of operating systems, application software, and system management tools.
  • Evaluate the existing systems, and provide the technical direction to IT support staff.
  • Oversee the constant availability of technical resources.
  • Maintain and supervise the inventory.
  • Timely reporting on the log sheet for the rapid response to any glitches.
  • Working with the ticketing portal to provide end-user support.
  • Patches are pushing through Ivanti Application Endpoint Protection monitoring.
  • Batch creation for system automation.

Desktop Support Engineer

Goldair Freight Systems
Mumbai
12.2017 - 07.2019
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Proving end-user support to users.
  • Helping the company with new tech.
  • Provided customer service and was involved in training new team members each month.
  • Installation of operating systems.
  • Patches updates.
  • Asset management of IT peripherals and systems.

Education

Master - Network Administration

Jetking
Mumbai, Maharashtra
07.2021

Bachelors - Computer Application

Mahatma Gandhi Kashi Vidyapeeth
Varanasi, Uttar Pradesh
07.2019

Skills

  • Microsoft Office
  • Communication skills
  • Linux
  • Root cause analysis
  • Information security
  • Server administration
  • Active Directory
  • DNS
  • DHCP
  • Incident management
  • Problem solving
  • Technical guidance
  • IT infrastructure proficiency
  • Linux administrator
  • VMware
  • Hyper-V
  • ITIL
  • AWS
  • GitHub
  • LVM
  • Remote troubleshooting
  • Patch management
  • Version control
  • Veritas backup
  • Commvault

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 10/07/96
  • Gender: Male

Affiliations

  • Playing cricket.
  • Music lover , love mountains

Timeline

Compute Engineer

GTT Communications
05.2023 - Current

Technical Support Engineer (NOC)

ConnectWise
08.2021 - 05.2023

System Engineer

Interactive Avenue
01.2021 - 08.2021

Systems Engineer

Precision Infomatics
08.2019 - 01.2021

Desktop Support Engineer

Goldair Freight Systems
12.2017 - 07.2019

Master - Network Administration

Jetking

Bachelors - Computer Application

Mahatma Gandhi Kashi Vidyapeeth

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