Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
RINMIYO SHANGH

RINMIYO SHANGH

New Delhi

Summary

Dynamic professional with extensive experience at Montage Enterprises, excelling in conflict resolution and customer service. Proven track record of enhancing guest satisfaction through effective communication and leadership. Skilled in inventory management and fostering team collaboration, consistently delivering exceptional results in high-pressure environments. Committed to maintaining high standards and creating memorable experiences.

Overview

10
10
years of professional experience

Work History

Sr.executive Officer

montage enterprises
Noida
01.2020 - Current
  • Collaborated with other departments within the company to ensure smooth operations at all times.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Organized welcome packages for VIP guests that included special gifts or amenities.
  • Attended meetings with other department heads on a regular basis in order to stay updated on changes within the organization.
  • Monitored housekeeping staff performance in order to guarantee high standards of cleanliness throughout the property.
  • Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Coordinated special events, like corporate functions, ensuring that all details were taken care of prior to the event's start date.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.

Restaurant Hostess

Carnival Cruise Lines
MIAMI
01.2017 - 06.2020
  • Engaged guests in meaningful conversations to enhance rapport and drive repeat visits.
  • Managed inquiries and reservations effectively using Silverware software.
  • Reported intoxication concerns to management after monitoring guest behavior.
  • Effectively resolved guest issues to uphold satisfaction standards.
  • Maintained a warm atmosphere, delivering exceptional service recognized by numerous compliments.
  • Compiled daily activity reports for management analysis at shift end.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Inspected hotel lobby area regularly for cleanliness standards compliance.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Guest Associate

Set's Luxury Restaurant
New Delhi
01.2015 - 10.2016
  • Collaborated with customers, management, and sales team to fulfill customer requirements.
  • Prepared sales slips and contracts to facilitate transactions efficiently.
  • Maintained comprehensive records of sales, returns, and inventory status.
  • Handled customer inquiries via phone; transferred calls to appropriate personnel.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

Graduate Certificate - Travel and Tourism Management

Delhi University
New Delhi
01.2015

12th Board Exam - Arts

Sacred Heart Higher Secondary School
Ukhurul, Manipur
01.2012

Some College (No Degree) - 10th Board Exam

Sacred Heart Higher Secondary School
Ukhurul, Manipur

Skills

  • Conflict resolution
  • Customer service
  • Inventory management
  • Communication skills
  • Leadership
  • Positive attitude
  • Time management
  • Team leadership
  • Training and development
  • Multitasking Abilities
  • Excellent communication in English

Hobbies and Interests

  • Art
  • Music (playing, listening)
  • Volunteer Work
  • Traveling
  • Fishing

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Sr.executive Officer

montage enterprises
01.2020 - Current

Restaurant Hostess

Carnival Cruise Lines
01.2017 - 06.2020

Guest Associate

Set's Luxury Restaurant
01.2015 - 10.2016

Graduate Certificate - Travel and Tourism Management

Delhi University

12th Board Exam - Arts

Sacred Heart Higher Secondary School

Some College (No Degree) - 10th Board Exam

Sacred Heart Higher Secondary School
RINMIYO SHANGH