Rinson John
Duty Manager(Front Office)
Kottarakara
Summary
Enthusiastic hospitality professional with a passion for delivering exceptional guest experiences. Seeking to leverage hotel administration expertise, problem-solving skills, and collaborative nature to contribute effectively to a dedicated team.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Duty Manager, Front Office
Novotel Candolim, Accor
09.2024 - Current
- Led team operations, optimizing workflow for elevated guest satisfaction
- Conducted training to foster a skilled and cohesive team
- Collaborated with cross-functional teams to streamline processes and enhance guest experiences
- Addressed and resolved guest complaints promptly for maximum satisfaction
Front Office Executive
Novotel Candolim, Accor
01.2023 - 09.2023
- Managed Front Office Operations, consistently delivering exceptional guest service
- Addressed inquiries and concerns, enhancing overall guest satisfaction
- Ensured accurate bookings through meticulous reservation management
- Collaborated with departments for smooth guest check-ins and check-outs
Front Office Associate
Novotel Candolim, Accor
11.2021 - 12.2022
Industrial Training
Lalit Great Eastern
12.2019 - 03.2020
- Completed Industrial Trainings In all relevant departments
Education
BSc - Hotel Administration
Subash Bose Institute of Hotel Management
06.2018 - 07.2021
Intermediate - undefined
Bishop Johnson School and College
06.2015 - 07.2016
Skills
Managing Front office operations
Accomplishments
- Certificate Of Excellence in Accor Loyalty Enrollments
- NCC 'B' with A grade
- An Hour Code by Code.org
Industrialtrainings
Lalit Great Eastern, Kolkata, West Bengal, 12/2019, 03/2020, Completed Industrial Trainings In all relevant departments
Timeline
Duty Manager, Front Office
Novotel Candolim, Accor
09.2024 - Current
Front Office Executive
Novotel Candolim, Accor
01.2023 - 09.2023
Front Office Associate
Novotel Candolim, Accor
11.2021 - 12.2022
Industrial Training
Lalit Great Eastern
12.2019 - 03.2020
BSc - Hotel Administration
Subash Bose Institute of Hotel Management
06.2018 - 07.2021
Intermediate - undefined
Bishop Johnson School and College
06.2015 - 07.2016
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