Networking
Rintu Roy
Recruitment
Gurgaon
Summary
Client-focused professional with over three years of experience in data verification and customer support. Eager to apply strong communication, coordination, and organisational skills in a recruitment role. Familiar with resume screening, candidate interaction, and basic hiring processes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Support Executive
Policy Bazaar.Com
02.2024 - Current
- Conducted KYC and policy detail verification, including personal data, lifestyle habits, and medical history.
- Processed GST refunds for NRI customers with accuracy and adherence to guidelines.
- Maintained data accuracy and confidentiality while resolving customer queries.
- Built strong communication and coordination skills through daily client interactions.
Customer Care Service Executive
Concentrix (Make My Trip Process)
02.2022 - 12.2022
- Handled up to 24 support calls daily, resolving airline issues using Amadeus, Galileo, and Spark, and improved customer satisfaction through effective communication.
Customer Sales Executive
Fusion BPO Services (OYO Process)
07.2021 - 02.2022
- Exceeded sales targets and revenue goals by surpassing OYO metrics at Fusion BPO, handling high-volume inquiries, boosting reservations, and ensuring seamless customer experiences through rapid skill
Education
Polytechnic - Electronics & Telecommunication Engineering
Nibedita Institute of Technology
Murshidabad, WB 08.2014 - 05.2016
Higher Secondary School - Vocational Technical Education
Tapan High School
Tapan, WB 06.2012 - 05.2014
Skills
Resume Screening
Interests
Resume Writing
Learning about Recruitment
Event Coordination
Skill Development
Accomplishments
- Maintained 98%+ accuracy in policy and KYC verification
- Consistently met daily call and verification targets
- Recognised for excellent customer service and issue resolution
Timeline
Customer Support Executive
Policy Bazaar.Com
02.2024 - Current
Customer Care Service Executive
Concentrix (Make My Trip Process)
02.2022 - 12.2022
Customer Sales Executive
Fusion BPO Services (OYO Process)
07.2021 - 02.2022
Polytechnic - Electronics & Telecommunication Engineering
Nibedita Institute of Technology
08.2014 - 05.2016
Higher Secondary School - Vocational Technical Education
Tapan High School
06.2012 - 05.2014
Language
English
Hindi
Bengali
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