Rinu Wilmor
International Assignment Associate
Bengaluru
Summary
Dynamic and detail-oriented travel and customer service professional with a PGDM in Travel & Tourism and highly experienced across the infrastructure, airline, and tourism sectors. Skilled in CRM, ticketing systems, sales support, and team leadership. Known for exceptional communication, client satisfaction, and a consistent track record in building trust based relationships.
Overview
9
9
years of professional experience
3
3
Languages
Work History
International Assignment Associate
Graebel Relocation India Centre Pvt. Ltd
07.2025 - 03.2026
- Work with international Assignment Consultants on the arranging and sceduling of services in accordance with clients international policy for Google project across India, Israel, Poland, and the United States, ensuring compliance, efficiency, and a high standard of service delivery.
- Processing of supplier invoices.
- Arrangement of services as determined by Graebel Services agreement and as authorized by the client move policy.
- Additional responsibilities will include data entry, auditing of supplier invoices against services rendered, including correct supplier contact information in data base, frequent on site support assisting with various reporting various requests such as data filling reports on daily basis.
Customer Relationship Manager
Lewis Workspace and Projects
10.2022 - 05.2025
- Managed end-to-end customer engagement and satisfaction throughout the project lifecycle.
- Resolved high-level client queries, ensuring coordination with site and sales teams and consistent follow-ups.
- Handled post-sales documentation, agreements, and handover support.
- Maintained CRM records and generated weekly customer interaction reports
Team Leader
Interactive Marketing Pvt.Ltd (Puravankara Real Estate)
07.2021 - 09.2022
- Supervised team members and provided performance feedback.
- Created MIS reports and conducted training for new hires.
- Handled inbound/outbound calls and resolved real estate client queries.
Ticketing Executive
ATLAS Travel Agency
03.2018 - 02.2020
- Operated Sabre and Amadeus for ticket operations.
- Handled ticket reissuance, cancellations, and customer queries.
Apprentice - Sales and Marketing Dept
Airindia
02.2017 - 03.2018
- Processed fare quotes, group fare requests, and generated tour codes.
- Maintained booking records, responded to customer queries, and compiled MIS reports.
Education
PGDM - Tourism And Travel Management
Welingkar College
Mumbai 2022
Computer Reservation System (Amadeus) -
Mumbai
2017
IATA Certification -
Canada University
2017
Diploma In Air And Travel Management -
Mumbai
2017
Bachelor In Commerce - Commerce
LAD College
Nagpur 2016
Skills
MS office
Computer skills
MIS Reporting
Problem-solving abilities
Problem solving
Oral communication
Group Fare and Ticketing Operations
Customer relationship management (CRM)
Sales techniques and client engagement
Timeline
International Assignment Associate
Graebel Relocation India Centre Pvt. Ltd
07.2025 - 03.2026
Customer Relationship Manager
Lewis Workspace and Projects
10.2022 - 05.2025
Team Leader
Interactive Marketing Pvt.Ltd (Puravankara Real Estate)
07.2021 - 09.2022
Ticketing Executive
ATLAS Travel Agency
03.2018 - 02.2020
Apprentice - Sales and Marketing Dept
Airindia
02.2017 - 03.2018
PGDM - Tourism And Travel Management
Welingkar College
Computer Reservation System (Amadeus) -
Mumbai
IATA Certification -
Canada University
Diploma In Air And Travel Management -
Mumbai
Bachelor In Commerce - Commerce
LAD College