Riptindera Singh

• Product Enhancement - Worked closely with Developers and Designers in building out 10+ features with complete documentation, creating Jira stories, building wire frames, all the way to metric review post release.
• User Interaction and support - Interacted with product users weekly to understand what enhancements are needed and to be prioritized.
• Product Training - Played a huge role in setting up Zendesk Help Center, creating 50+ help articles and recording videos. Initially, also trained new employees on how the product works.
• Product Testing and Communication - Sent weekly global release notes with explanation and performed in-depth testing of feature roll-outs with QA.
• Happy Manager - Guided 2 employees under my supervision.

Products worked on

FaceCode (ownership) - Online coding interview web app to conduct technical interviews

Assessment - Online web app to hire quality developers by creating coding tests

Major accomplishments

• Promoted FaceCode during Corona phase increased usage to 140% since March last year

Key responsibilities

Initially started with

• Setting up data dashboards
• Sharing data insights and product recommendations with stakeholders
• Communication of feature releases to customers and internal teams

Expanded to

• Setting up quarterly roadmaps and growth plan for FaceCode product
• Deploying average of 5 owned features quarterly
• Recent features - New UI for FaceCode, interview evaluation during an interview, shareable interview report.
• Active interaction with CSM and Sales while setting up connects with customers on product feedback
• Worked with marketing team for product demos and to promote user adoption for FaceCode

Key responsibilities

• Being a part of the operations, suggested improvements to the business process and worked with the product team to build the necessary features
• Feature enhancements and bug fixes for the internal tool - Setter. It is used to create question content for Assessment
• Conducted 50+ events (campus placement drives and lateral hiring events) for 10+ customers
• Managed and trained support team
• Product demo to customers, internal teams and new hires
• Attended meetings with Sales to handle product queries

Key responsibilities

• Handled B2B tickets and queries of 150+ customers
• Worked with Product team to resolve bugs
• Share product feedback and suggestions to Product team
• Product demo to internal teams

Major achievements

• Sole responsibility for Indian and international customers, response time maintained < 2 hrs all 3 years
• Customer satisfaction: above 80%, with 100% in 3 quarters