Riptindera Singh

• Created release notes every week to share with Business stakeholders
• Designed and deployed product enhancements
• Collaborated with Designers, Engineers and Support teams
• Worked closely with Sr. Director of Product to launch features
• Performed Product Testing for all features rolling out
• Defined and analyzed metrics to measure product performance.
• Managed and owned different tools like Zendesk, Vimeo, Chameleon, Jira, Confluence and others to roll out features smoothly.

While my role title is 'Product Analyst', my work responsibilities transitioned to that of 'Product Manager'.

Key responsibilities

• Product owner for FaceCode tool (https://www.hackerearth.com/recruit/facecode/)
• Built yearly and quarterly product roadmap
• Worked closely with CEO, VP and other stakeholders for growth planning and product development cycle
• Weekly interaction with Sales and CSM team to drive adoption of new features and to improve existing product with client feedback
• Client interaction over calls to hear feedback and discuss upcoming releases asked
• Performed market research and competitor analysis
• Created metric dashboard for every release and gathered insights
• Conceptualized and deployed 15+ enhanced product features with detailed PRD for every feature
• Conducted Product demo for clients and internal teams

Latest major accomplishment

• Owned and developed FaceCode tool during Corona phase leading to increased usage of 140% from March 2020-2021

Key responsibilities

• Worked for operations, suggested improvements to business process and worked with product team to build necessary features
• Feature enhancements and bug fixes for internal tool - Setter. It is used to create question content for Assessment
• Conducted 50+ events (campus placement drives and lateral hiring events) for 10+ customers
• Managed and trained support team
• Product demo to customers, internal teams and new hires
• Attended meetings with Sales to handle product queries

Key responsibilities

• Handled B2B tickets and queries of 150+ customers
• Worked with Product team to resolve bugs
• Share product feedback and suggestions to Product team
• Product demo to internal teams

Major achievements

• Sole responsibility for Indian and international customers, response time maintained < 2 hours all 3 years
• Customer satisfaction: above 80%, with 100% in 3 quarters

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Responded to telephone, email and in-person inquiries regarding Computer operation, use and repair.