RISHAB BHATNAGAR

ICICI Lombard GIC Ltd Is the leading private sector general insurance company in India. The analytics & operations department guides automotive dealerships in improving profitability & productivity across multiple business lines

• Led a 6-member team and coordinated a portfolio of 50+ clients, boosted customer retentions by ~10% at 2-Wheeler dealerships by identifying key opportunities in the insurance sector
• Reviewed current analytics implementations and provided recommendations for realignment to customer KPIs, accelerating growth in online motor insurance renewals from 24% to 60% in 14 months
• Forecasted growth trajectory by analyzing customer database, recommended marketing strategies and optimized CRM operations to help dealerships maximize Conversion%
• Coordinated with clients and internal stakeholders to determine program scale, requirements and budgets, successfully negotiated an increase of 20-25% in budget on marketing campaigns, yielding up to 40X ROI.

• Decreased inefficiencies and documented processes for new launches, reducing CRM launch ageing from 27 to 12 days
• Collaborated with cross-functional teams to ensure smooth knowledge transfer of CRM software product to new management, organized a 4-day firm wide session to share best practices with over 2000 Account Managers
• Spearheaded analytics implementation on websites and applications, leading to on-boarding of 20+ Hyundai clients in India

B2B start-up driving profitability at auto dealers using technology & data driven consulting. Acquired by ICICI Lombard in Oct-2019.

• Designed dashboards to track KPIs of clients in order to expand client business
• Developed pilot dashboards by defining minimum viable product specifications; currently used across 300+ clients
• Recommended the nature & scope of future product lines by reviewing requirements & client feedbacks.