Google Sheets
Rishab Doshi
Program Manager
Bangalore
Summary
Experienced and results-oriented Program Manager in driving cross-functional teams and delivering impactful projects across diverse functions. Proven ability to optimize for revenue, streamline operations, and build strong stakeholder relationships. Skilled in data analysis, project management, and CLM. Attentive to detail while coordinating projects, improvements and budgeting. Encouraging team member and leader with excellent customer relations, independent decision making skills and sound judgement to positively impact company success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Program Manager
Chief Business Officer’s office
2023.08 - Current
- Spearheaded the transformation of the refund management team, resulting in a 10% increase in customer retention
- Developed SOPs, processes, and Customer Lifecycle Management (CLM) journeys, culminating in a ~20% reduction in refund amounts
- Managed referral campaigns, collaborated closely with the product team, and played a key role in maintaining referral lead generation numbers during non-seasonal months.
Assistant Manager - Revenue Assurance
USA Sales
2023.05 - 2023.08
- Oversaw detailed reporting and data management on individual, cohort, and business levels
- Perfecter CRM transformation, piloted pricing corrections, and collaborated with central teams on referral strategies
- Developed and executed strategies for a subscription product, leading training initiatives for Sales Executives.
Program Manager
Chief Learning Officer’s office
2022.03 - 2023.05
- Led program management and data reporting, optimizing teacher capacity and utilization
- Contributed to the development of mapping algorithms and CRM features, facilitating efficient operations
- Piloted new teacher hiring strategies, achieving substantial reductions in costs and notable increases in conversion rates.
Assistant Manager - Data and Operations
Cue Learn Pvt Ltd
2021.09 - 2022.03
- Meticulously managed data reports and implemented innovative teacher acquisition channels
- Actively engaged in program management for various projects, contributing to a successful funding round
- Worked closely with the product and business teams to create teacher persona's and teacher profiles
Business Operations Associate
Cue Learn Pvt Ltd
2021.03 - 2021.09
- Orchestrated a high-performing team, achieving a monthly revenue milestone of 40 Lakhs
- Initiated and managed successful lead generation campaigns, elevating lead-to-conversion rates
- Coordinated cross-functional efforts with marketing teams, resulting in a 12% boost in lead flow over 3 months.
Data Operations Intern
Cue Learn Pvt Ltd
2020.06 - 2021.03
- Engineered Google Sheets automations using Google Script and Python for CRM-level functionalities
- Spearheaded the creation of comprehensive business reports, enhancing reporting efficiency.
Education
Bachelors in Computer Applications - Computer And Information Sciences
Jain (Deemed-to-be-University)
Bangalore 2017.04 - 2020.04
Grade 12- ISC Board -
Christ Academy
2015.01 - 2017.04
Grade 10- ICSE Board -
Christ Academy
2015.01 - 2015.04
Skills
Program ManagementBusiness AnalysisStakeholder ManagementCRM ImplementationAutomation (Google Script, Python)Reporting and AnalyticsTeam LeadershipCustomer Lifecycle Management (CLM)Strategic Partnerships
Operations Management
Strategic Planning
Entrepreneurial Experience
Co-Founder and Director, Quantum Gully [January 2021 to April 2022]
Founded and led operations, securing funding of 20L at a post-money valuation of 2Cr., Successfully managed SEO operations, social media, and websites for 20+ clients, achieving a 1Cr ARR before exit.
Accomplishments
- Used google sheets in absence of a CRM to build CRM like functions which are completely automated.
- Collaborated with team of 20+ members in multiple projects.
- Resolved product issues through consumer testing and talking to 50+ customers.
Software
Python
SQL
Google Scripts
Microsoft Office
Sprint Management tools- Notion
Certification
PgMP - Program Management Professional
Interests
Cricket
Kabbadi
Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Scrum Master
2023-11
Program Manager
Chief Business Officer’s office
2023.08 - Current
Assistant Manager - Revenue Assurance
USA Sales
2023.05 - 2023.08
PgMP - Program Management Professional
2023-03
Program Manager
Chief Learning Officer’s office
2022.03 - 2023.05
Advanced SQL
2021-11
Assistant Manager - Data and Operations
Cue Learn Pvt Ltd
2021.09 - 2022.03
Business Operations Associate
Cue Learn Pvt Ltd
2021.03 - 2021.09
Data Operations Intern
Cue Learn Pvt Ltd
2020.06 - 2021.03
Bachelors in Computer Applications - Computer And Information Sciences
Jain (Deemed-to-be-University)
2017.04 - 2020.04
Grade 12- ISC Board -
Christ Academy
2015.01 - 2017.04
Grade 10- ICSE Board -
Christ Academy
2015.01 - 2015.04