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Rishab Sharma
Product Success Manager, ruttl
Kalyan,Maharashtra
Summary
With ~6 years of experience in Product Management and Client Servicing, I possess the ideal skill set to thrive as a Product Manager. My career has been marked by successful engagements with both product users and clients, cultivating strong relationships. I've consistently achieved exceptional outcomes while collaborating with diverse cross-functional teams—including web, creative, content, digital, and social media.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Languages
5
5
Certificates
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work History
Product Success Manager
Ruttl
Mumbai
06.2020 - Current
- Project Management - Making PRDs, taking hold of daily stand-ups, streamlining processes and enhance team productivity
- Email Marketing - Achieving 20-30% open rates on Promotional & Product Update emails. Besides, created drip sequence & transactional emails to be sent to users
- Deep dive calls with users - Acted as primary point of contact for product users, addressing their queries or concerns, providing regular updates
- Maintaining Transparency - Reviving old/inactive users and ensured clear communication with them on status updates
Client Servicing Executive
Ting Works LLP
Mumbai
01.2019 - 03.2020
- Client-facing interactions for new websites & website updates, creatives, videos, and mailers
- Brainstorming with internal team members on ideas & execution tips, and liaisoning between 5 to 7 clients & internal team to ensure clear communication for providing regular updates
- Performed web team operations with QC and website updates to ensure websites or web-updates are pushed on time
Client Servicing Executive
The 4P Solutions
Mumbai
05.2018 - 11.2018
- Estabished atleast 4 to 5 daily client-facing interactions to execute work on websites, social media, videos and SEO
- Suggesting improvements in SEO & Google Ads in the monthly reports for upcoming month, on the basis of festivities, etc.
Business Development Intern
UrbanClap
Mumbai
05.2017 - 07.2017
- As part of their Business Development team, onboarded 77 Plumbers, Electricians and Carpenters across Mumbai (South, West, Central & East)
Certification
"Managing Platform Products" by Zane Homsi and Nitin Julka
Skills
Product Ownership
Software
Confluence
Jira
Trello
Asana
Slack
Education
PGDM - Marketing
Kohinoor Business School
Mumbai 07.2016 - 04.2018
Bachelor in Management Studies - Marketing
Smt. CHM College
Mumbai 07.2012 - 04.2015
Timeline
"Managing Platform Products" by Zane Homsi and Nitin Julka
09-2024
"Product Management: Building a Product Roadmap" by Teg Grenager and Eldad Persky
05-2024
"Product Management First Steps" by Doug Winnie
04-2024
"Building a Product from Scratch" by Charu Sharma
04-2024
"Transitioning to Product Management" by Cole Mercer
01-2024
Product Success Manager
Ruttl
06.2020 - Current
Client Servicing Executive
Ting Works LLP
01.2019 - 03.2020
Client Servicing Executive
The 4P Solutions
05.2018 - 11.2018
Business Development Intern
UrbanClap
05.2017 - 07.2017
PGDM - Marketing
Kohinoor Business School
07.2016 - 04.2018
Bachelor in Management Studies - Marketing
Smt. CHM College
07.2012 - 04.2015
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