Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Timeline
Generic

Rishab Sharma

C-3/23, Navy Colony, Liberty Garden, Malad West, Mumbai

Summary

Experienced in Supply Chain Management (SCM) and Logistics Operations, with a focus on managing courier operations for a third-party logistics provider since 2021. Proven expertise in coordinating and optimizing courier aggregation services with major national service providers. Proficient in streamlining logistics processes to ensure efficient and timely delivery operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Operations Executive

iThink Logistics
Mumbai
01.2024 - Current
  • Hands on experience in logistics aggregation with multiple courier partners, specializing in optimizing same-day and next-day delivery services
  • Expertise in client retention, MIS report generation, and strategic logistics analysis
  • Managed high-volume operations in Mumbai, Delhi, and Bangalore
  • Built strong client relationships with effective retention strategies for long-term satisfaction and loyalty
  • Managed shipment-level escalations and resolved issues promptly
  • Conducted detailed analysis of pincode-wise volume distribution among courier partners, optimizing service efficiency and coverage
  • Monitored and analyzed lane performance for first-mile and last-mile operations, ensuring timely and reliable deliveries
  • Utilized advanced analytics to evaluate courier performance comprehensively, including forward (FWD) and return-to-origin (RTO) shipments, identifying improvement opportunities
  • Provided leadership and mentorship to teams, fostering a culture of continuous improvement and achieving operational excellence
  • Produced detailed MIS reports for vendors and couriers, leveraging insights to drive performance enhancements and operational efficiency
  • Implemented corrective actions for process gaps and conducted Root Cause Analysis (RCA) to mitigate in-transit delays effectively.

Executive Operations

Nutrova (Axys Nutrition Products Pvt. Ltd)
Mumbai
05.2023 - 01.2024
  • Managed end-to-end processing of orders across Shopify and Zoho Books platforms, ensuring seamless integration and accurate transaction records
  • Coordinated dispatch of orders through a 4PL logistical portal (ithink Logistics), optimizing shipping routes and ensuring timely deliveries
  • Implemented robust inventory management strategies, including real-time stock monitoring and replenishment to meet demand fluctuations
  • Oversaw warehouse operations, leading a team of associates in efficient picking, packing, and shipping processes to maintain high accuracy and productivity levels
  • Developed comprehensive stock fulfillment protocols, ensuring all product listings were accurate and up to date
  • Maintained strong customer follow-up procedures, providing updates from order confirmation to delivery, ensuring customer satisfaction and retention
  • Proficiently managed both B2C and B2B operations, adapting strategies to meet the unique needs of each segment
  • Utilized Excel for daily order updates and MIS reporting, enabling data-driven decision-making and performance analysis.

Operations Executive

Xpressbees Logistics (Busybees Logistics Solution pvt. Ltd.)
Mumbai
04.2021 - 05.2023
  • Executed daily operations of a dynamic warehouse, overseeing quality assurance, inventory control, space management, logistics, floor productivity, and shipping to ensure efficient operations and customer satisfaction
  • Scheduled and managed the warehouse team to meet the demands of the fulfillment center, optimizing workflow to maximize efficiency and minimize overtime costs
  • Conducted regular meetings with warehouse staff to analyze performance metrics, identify areas for improvement, and develop actionable plans for increased productivity and loss prevention
  • Oversaw logistics operations, coordinating transportation of products to customers and internal facilities, and maintaining effective communication with drivers and air partners to ensure timely and efficient delivery
  • Conducted Root Cause Analysis for failures in Last Mile (LH) connections and in-transit delays, implementing corrective actions to improve service reliability and customer satisfaction
  • Generated daily MIS reports, analyzing various metrics related to forward and RTO shipments, providing insights for operational improvements and strategic decision-making
  • Applied strong knowledge of E-commerce operations to optimize processes and support business growth objectives.

Education

B.com - Commerce, Accounts and Finance and Economics

Thakur College of Science and Commerce
MUMBAI, INDIA
11.2020

Skills

  • Excellent communication skills
  • Active listener
  • Strong decision-making abilities
  • Effective teamwork
  • Team leadership experience
  • Creative mindset
  • Quick learner
  • Advanced Excel and Microsoft Office
  • TallyERP 9 with GST
  • Internet research savvy
  • Dashboard understanding
  • Quality and process improvement
  • Material handling
  • Security and loss prevention

Certification

2024, Procurement and Logistics Certificate, Disaster Ready, https://ready.csod.com/LMS/Eval/CustomCertificate.aspx?qs=%5e%5e%5eQ8pHZVmdp5NG9KPpNESK7uBYUJo6aDSr5yYfvhKSZz1Kh2d%2bk5qdqdqZkdz1r%2fxcNE4ypUS%2bpNtEgL2GyrZP58n16r0%2b4VzkESoB6jE1WFGmY5dVIKRHhk0lCGJXw4lE

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Hobbies and Interests

I am a sport enthusiast and a Football fanatic person also have a keen interest in motersports, I sketch in my free time and like to read about current affairs and keep my self updated to it.

Timeline

Senior Operations Executive

iThink Logistics
01.2024 - Current

Executive Operations

Nutrova (Axys Nutrition Products Pvt. Ltd)
05.2023 - 01.2024

Operations Executive

Xpressbees Logistics (Busybees Logistics Solution pvt. Ltd.)
04.2021 - 05.2023

B.com - Commerce, Accounts and Finance and Economics

Thakur College of Science and Commerce

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