Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Rishabh Jain

Student At NIT, Trichy
Delhi

Summary

Highly motivated, focused, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Operations Executive

Infosys Ltd.
Bengaluru
11.2020 - 01.2022
  • Worked as Technical Support Agent (Level 2) in the Email Delivery and Security shard of Google Workspace, as part of a project at Infosys. Duties included concurrently solving multiple live tickets related to email issues over chat, email and call, as well as maintaining high customer satisfaction scores.
  • Received an award for being one of the top performing agents in August 2021.
  • Due to exceptional performance, was assigned to a team that dealt with high priority customers and escalations. Successfully dealt with multiple escalations.
  • Helped improve and maintain the teams average customer satisfaction score from 70% to over 85%.

Education

Master of Computer Applications - Computer Science

National Institute of Technology, Trichy
Tiruchirappalli, Tamil Nadu, India
08.2022 - Current

Bachelor of Science - Computer Science

Keshav Mahavidyalaya, University of Delhi
Delhi, India
07.2017 - 07.2020

Skills

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Accomplishments

  • AI Judge, Natural Language Processing using Sentence Transformers:
  • The purpose of this project is to fetch descriptions of the various IPC (Indian Penal Code) sections by web scraping using the Beautiful Soup library of Python and classify crimes under the most appropriate sections according to the given description, using Sentence Transformer pre-trained natural language processing models in Python.
  • Third Person Shooter game developed using Unity and C#:
  • In this project, developed a third person shooter game using Unity and C# with a large set of features such as character movement, shooting, reloading, etc with fluid animations and sounds along with menus, UI, a vehicle driving mechanism and an objectives system.
  • Infotrek’23 Website Design:
  • Developed the Infotrek events’ website. The website serves as a centralized hub, providing comprehensive information about the event, including dates, schedule, registration details, and event categories.
  • It was a team project.
  • My role was to design an interactive and user-friendly UI and develop the frontend of the website.
  • Technologies used – React, HTML, CSS, Bootstrap

Certification

Blockchain Basics (Coursera, offered by The State University of New York)

Timeline

Master of Computer Applications - Computer Science

National Institute of Technology, Trichy
08.2022 - Current

Operations Executive

Infosys Ltd.
11.2020 - 01.2022

Bachelor of Science - Computer Science

Keshav Mahavidyalaya, University of Delhi
07.2017 - 07.2020
Rishabh JainStudent At NIT, Trichy