Rishabh Jain
Student At NIT, Trichy
Delhi
Summary
Highly motivated, focused, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Operations Executive
Infosys Ltd.
Bengaluru
2020.11 - 2022.01
- Worked as Technical Support Agent (Level 2) in the Email Delivery and Security shard of Google Workspace, as part of a project at Infosys. Duties included concurrently solving multiple live tickets related to email issues over chat, email and call, as well as maintaining high customer satisfaction scores.
- Received an award for being one of the top performing agents in August 2021.
- Due to exceptional performance, was assigned to a team that dealt with high priority customers and escalations. Successfully dealt with multiple escalations.
- Helped improve and maintain the teams average customer satisfaction score from 70% to over 85%.
Education
Master of Computer Applications - Computer Science
National Institute of Technology, Trichy
Tiruchirappalli, Tamil Nadu, India 2022.08 - Current
Bachelor of Science - Computer Science
Keshav Mahavidyalaya, University of Delhi
Delhi, India 2017.07 - 2020.07
Skills
C
Python
Java
C#
SQL
JavaScript
Machine Learning
Object Oriented Programming
Data Structures and Algorithms
Accomplishments
- AI Judge, Natural Language Processing using Sentence Transformers:
- The purpose of this project is to fetch descriptions of the various IPC (Indian Penal Code) sections by web scraping using the Beautiful Soup library of Python and classify crimes under the most appropriate sections according to the given description, using Sentence Transformer pre-trained natural language processing models in Python.
- Third Person Shooter game developed using Unity and C#:
- In this project, developed a third person shooter game using Unity and C# with a large set of features such as character movement, shooting, reloading, etc with fluid animations and sounds along with menus, UI, a vehicle driving mechanism and an objectives system.
- Infotrek’23 Website Design:
- Developed the Infotrek events’ website. The website serves as a centralized hub, providing comprehensive information about the event, including dates, schedule, registration details, and event categories.
- It was a team project.
- My role was to design an interactive and user-friendly UI and develop the frontend of the website.
- Technologies used – React, HTML, CSS, Bootstrap
Certification
Blockchain Basics (Coursera, offered by The State University of New York)
Timeline
Master of Computer Applications - Computer Science
National Institute of Technology, Trichy
2022.08 - Current
Operations Executive
Infosys Ltd.
2020.11 - 2022.01
Bachelor of Science - Computer Science
Keshav Mahavidyalaya, University of Delhi
2017.07 - 2020.07